Sales manager, presales

o	Served as a friendly, hardworking, and punctual employee.
o	Organized and prioritized work to complete assignments in a timely, efficient manner.
o	Management and leadership of complete pre-sales network management Mexico team.
o	Responsible to handle critical decisions, workload balance and technical queries from the customer.
o	Deployment about new pre-sales telco network management solutions.
o	Support in pre-sales network management bids (RFQ, RFP, RFI).
o	Single point of contact with product experts and managers around the world (LAT, NAM, Europe).
o	Effectively managed projects from start to finish.

o	Provided superior customer service to clients by addressing all questions and concerns.
o	Responded to problems with excellent troubleshooting abilities.
o	VPN troubleshooting links, e.g. power outage, fiber optic issues, etc.
o	Follow-up of failure tickets using Remedy system.
o	Maintenance process for national networks, interacting with Telmex and Red Uno networks and engineers.

o	Worked well independently and on a team to solve problems.
o	Installation of communication equipment (Router&Switch - Cisco).
o	Support on site, interaction with customer.
o	Maintenance Service on site.

MBA con especialidad en Mercadotecnia

Ingenieria con especialidad en Comunicaciones