General manager - director of sales - director of revenue

Leader of a reservations and revenue team composed of 4 members.
Research of market trends and demand analysis.
Creation of sales and promotion strategies along with sales team.
Price strategy and management of public, groups, contracted and wholesaler rates. Inventory control and maximization.
In charge of transient segments: brand.com; OTAs, special offers/packages, overseeing luxury and wholesaler segments.
OTA's management: Main contact, contracts, rates, offers and inventory.
Preparation and presentation of the annual rooms sales budget.
Weekly/monthly rooms forecast preparation and review. Analysis of market segmentation.
Trainer of reservations and front desk teams.
Review and analysis of STAR reports.
Meetings with owners, asset management team and Hyatt's corporate team.
Achievements:
RPI Growth +9.8% 2019 vs 2018 with a better rooms profit by improving ARI16.6% YOY. Brand.com direct channel contribution mix growth from 16% to 23%.
Fornova (Rate Parity Score) growth from 52/100 to 86/100.
Expedia FY 2020 #7 Seller Riviera Maya / Playa del Carmen / Tulum
Expedia Q4 2020 #1 Seller Riviera Maya/Playa del Carmen EP Plan

Manager of a Reservations and Revenue team formed by 4 members.
In-property leader in the brand transition from Starwood to Marriott.
Successful implementation and training of the team into the new Marriott systems. Implementation of the new sell strategy according to new Guidelines.

Pre-opening staff member.
Establishment of the price strategy for the new property.
Set-up of RMS, GDS, OTAs and brand.com content.
Initial set-up of the PMS (Opera).
Preparation and presentation of the annual rooms sales budget. Social media content manager.
Achievements:
Successful opening of the property.
Successful positioning of the property within the market, to compete for the fair share in the very first days of the opening.

Night audit process
Guest check-in and check-out.
Supervision of all the hotel staff.
Complaints handling and resolution.
Control and resolution of overbooking.
Review and control of group rooming list and master accounts.
Rates review.
Preparation of shift reports: Guests in house, rate overrides and inconsistencies in the system.