Operations manager , sales manager, service delivery manager, it manager

Fra*** ***** (XX años)
Operations Manager en T-Systems
Universidad De Las Américas Puebla
Ocoyucan,
Puebla
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Experiencia
Operations Manager
T-Systems
ago 2017 - jul 2019
Company description:
T-Systems México, its a división of Deutsche Telekom AG, T-Systems it ́ s an IT services leader company focused in business development into public sector and multinational corporations
Responsabilities:
-Lines services support (Database, Operating Systems, Applications, Job Scheduling Processing,
High Availability)
-Services strategy , operations monitoring (KPIs,).
-Service quality (SLAS, COPQ) .
-Continous improvement and customer satisfaction .
-Project administration.
-P&L management (Revenue, Cost, Gross Margin, Forecast ) 
-People development management ( Utilization , Training, Hiring) 
-New business development ( Services , Infrastructure)
Sales Manager / Operations Manager / IT Manager
Halliburton
ene 2001 - may 2014
Company description:
Halliburton is a US corporation, dedicated to the provision of services in the oil fields worldwide
Responsibilities:
-Responsible for sales and operations of consulting services for areas of Geology / Geophysics,
Petroleum Engineering, Information Technology, Software, Technology.
-Project management and coordination of activities for consultants (petroleum engineers,
geologists, geophysicists, petrophysics, systems engineers, reservoir engineers).
-Develop and maintains relationships with clients and internal operations.
-Assume primary responsibility for client relationships and sales strategies.
-Leads development of sales strategies and win plans working closely with sales and operations
throughout the sales process.
-Track and shares client relationship developments and prospects .
-Negotiate contracts through collaboration with and support from operations, sales and legal. 
-P&L Management (Revenue, Cost, Gross Margin, Forecast )
-People Development Management ( Utilization , Training, Hiring, HSE)
Systems Administrator
Petróleos Mexicanos
jun 1994 - dic 2000
Company description:
Petróleos Mexicanos is a Mexican company, its main activities are the exploration and exploitation of oil and natural gas; Transport, terminal storage and first-hand marketing; These are carried out daily in four geographic regions that cover the whole of Mexican territory: North, South, Northeastern Marina, Southwest Marina
Responsabilities:
Responsible for administration of servers, databases, LAN networks and engineering software for the Veracruz Integral Asset (Area of Acquisitions and Warehouses, Multidisciplinary Group).
Formación
MBA
Universidad De Las Américas Puebla
ago 2006 - jul 2008
MBA
Computer Engineering
Universidad De Las Américas Puebla
ago 1989 - may 1994
Computer Engineering
Idiomas
Spanish - Native
English - Advanced
Otros datos
Professional in Sales, Operations, Consulting Services.
Professional in Sales, Operations, Consulting Services.
Business Development Management, Service Delivery Management (Software , Consulting Services, Technology) with a successful track for profitability, growth and customer satisfaction working in the IT , Oil & Gas industry .
Computer Systems Engineer with 25 years of experience , team player with ability to build and lead multifunctional teams.