Operations manager , sales manager, service delivery manager, it manager
Fra*** ***** (XX años)
Operations Manager en T-Systems
Universidad De Las Américas Puebla
Ocoyucan,
Puebla
|
Experiencia
Operations Manager
T-Systems
ago 2017
-
jul 2019
Company description: T-Systems México, its a división of Deutsche Telekom AG, T-Systems it ́ s an IT services leader company focused in business development into public sector and multinational corporations Responsabilities: -Lines services support (Database, Operating Systems, Applications, Job Scheduling Processing, High Availability) -Services strategy , operations monitoring (KPIs,). -Service quality (SLAS, COPQ) . -Continous improvement and customer satisfaction . -Project administration. -P&L management (Revenue, Cost, Gross Margin, Forecast ) -People development management ( Utilization , Training, Hiring) -New business development ( Services , Infrastructure)
Formación
MBA
Universidad De Las Américas Puebla
ago 2006
-
jul 2008
MBA
Computer Engineering
Universidad De Las Américas Puebla
ago 1989
-
may 1994
Computer Engineering
Idiomas
Spanish - Native
English - Advanced
Otros datos
Professional in Sales, Operations, Consulting Services.
Professional in Sales, Operations, Consulting Services. Business Development Management, Service Delivery Management (Software , Consulting Services, Technology) with a successful track for profitability, growth and customer satisfaction working in the IT , Oil & Gas industry . Computer Systems Engineer with 25 years of experience , team player with ability to build and lead multifunctional teams.
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