Sales manager

	Commercial relationship with CFE GTI, CFE Transmisión Norte (Gómez Palacio, Durango), CENACE, PASE México, Grupo Carso, UNAM, Peñoles Torreón, COMISA, Secretaría de Educación, Ciencia, Tecnología e Innovación CDMX, AT&T, Secretaría de Relaciones Exteriores, Aguas Tratadas del Valle de México, Grupo Ideal (Red Carretero, CEFERESOS, Autopistas Urbanas, PASE and Corporativo) for the generation of new businesses.
	Business relationship and sales plan with Symantec, ForeScout, Dynatrace, Hitachi, Oracle, Lenovo, HP, Dell and CISCO.
	Generation of opportunities for the sale of Hyper-convergence solutions with HP-Simplivity and Nutanix.
	Development of sales strategies and plans, KPI’s, and commercial objectives with each brand.
	Organize events with brands to launch new products and / or technologies.
	Development of the sales plan and security strategies with Symantec.

	The Account manager of CFE, I+D México, Grupo Carso, UNAM, Grupo Peñoles, COMISA and AT&T for the creation of new businesses.
	Supply sales plan for Grupo Ideal (Red Carretero, CEFERESOS, Urban Highways, PASE and Corporate).
	Business relationship with Hitachi, Oracle, Lenovo, HP, Dell, Symantec, ForeScout and Dynatrace.
	Generation of opportunities for the sale of Hyper-convergence solutions with HP-Simplivity and Nutanix.
	Electronic supplies sales plan for Grupo Ideal.
	Development of sales strategies and plans, KPI’s, area and commercial objectives with each brand.
	Sales Plan and Security strategies.
	Organize events to launch new products and / or technologies.

	Quality Systems consultant.
	Analysis and diagnosis of the documentation system.
	Consultancy in Project Design.
	Documentation of Processes and Methodology of Measurement.
	Training and creation of a culture of Quality.
	Internal Audit with preparation for certification.
	Diagnostic and Corrective Audits in ISO9001 and 14000.

	Operational analysis of Mexico and LAR to evaluate and measure customer satisfaction and achievement of the objectives.
	Creation of the satisfaction assessment questionnaire for HPM.
	Responsible to the HPM Management for the fulfillment of the requirements of the Client in the total experience of purchase, recommendation and repurchase.
	Responsible for the group of quality and sales of the call center as well as achievement of results and levels of satisfaction.
	Responsible for the signing of service contracts for the entire chain of Retail and Distributors at the National level (Elektra, Liverpool, Sears, Telmex, Walmart, Soriana, Coppel, Chedraui, Palacio de Hierro, Best Buy, Office Depot, Office Max).   
	Control and reduction of the Credit Notes managed by the Retail and Distribution chains.
	Develop new business opportunities through traditional and new lines based on market trends, major retailers and new product lines, based on satisfaction surveys.
	Ensure profitable growth of the support and call center area with strategic sales of warranty extensions and maintenance contracts.
	Responsible for the achievement of the Annual Operational Plan of the HPM consumer area.
	Legal Representative to PROFECO ensuring the solution of the demands imposed by the Customers
	Follow-up and Solution to the verifications made by PROFECO.
	Update and Certification of the warranty policies to PROFECO and product divisions.
	Representation and Participation in the quality studies of PROFECO.
	Maintenance and Documentation to the Quality Management System ISO9001: 2008 and ISO 14000.
	Participation as Lead Auditor in the internal and external reviews ensuring the results of the Certification in ISO9001: 2008 and ISO 14000.
	Creation of the Fraud detection process in the flow of attention of the country's equipment guarantees.

	Creation and Administration of the Quality area for the Consumer sector, to ensure and improve customer satisfaction according to KPIs, identifying their needs to improve the total Customer experience.
	Adviser of the Direction for the fulfillment of the requirements of the Client and Call Center.
	Creation and management of the Group of Quality and sales in the Call Center of HP Mexico.
	Develop new business opportunities through traditional sales lines based on market trends, major retailers and new product lines.
	Responsible for the achievement of the Annual Operating Plan (POA) of the HP Mexico Consumer area.
	Representation of the Country before the Regional and Global Group of TCE participating in the solution of exposed problems, providing initiatives and solutions through the measurement and operational analysis to determine customer satisfaction.
	Representative of the Country in the study, measurement and analysis of the architecture of the customer satisfaction survey.
	Legal Representative to PROFECO ensuring the solution of the demands imposed by the Customers.
	Follow-up and Solution to the verifications made by PROFECO.
	Update and Certification of the warranty policies with PROFECO.
	Representation and Participation in the quality studies of PROFECO.
	Maintenance and Documentation to the Quality Management System ISO9001: 2008 and ISO 14000.
	Participation as Lead Auditor in the internal and external reviews ensuring the results of the Certification in ISO9001: 2008 and ISO 14000.

	Creation and Administration of the HP Mexico Consumer Service Center.
	Design and implementation in the improvement of the processes of the Consumer area of HP Mexico.
	Measure and maintain Satisfaction levels according to the country's objectives.
	Provide support and solutions to Authorized Service Centers, Call Center and key accounts, Sales and Marketing areas in promotions and events.
	Develop new business opportunities through new service sales channels, taking advantage of market trends and new technologies.
	Responsible for the sales quota of services and solutions for the Call Center and HP Mexico Service Center.
	Legal Representative to PROFECO assuring the solution of the demands imposed by the Customers and reduces the complaints.
	Follow-up and Solution to the verifications made by PROFECO.
	Update and Certification of the warranty policies with PROFECO.
	Representation and Participation in the quality studies of PROFECO.
	Maintenance and Documentation to the Quality Management System ISO9001: 2008 and ISO 14000.
	Participation as Lead Auditor in the internal and external reviews assuring the results of the Certification in ISO9001: 2008 and ISO 14000.

	Creation of the technical escalation area for the HP Mexico consumer sector.
	Responsible for the solution to the technical escalations of the consumer equipment in the Country from the Solution Centers, Clients, Sales, Marketing or sales channels.
	Point of contact with the different product divisions and HP International Escalation Centers.
	Provide second level support to Authorized Service Centers, Call Center and key accounts.
	Responsible for training in all areas of the new product lines.
	Responsible for validating the correct operation of the prototypes before their introduction to the Country and LAR.
	Creation of the Legal Area before PROFECO to ensure the solution of the demands imposed by the Clients.
	Follow-up and Solution to the verifications made by PROFECO.
	Update and Certification of the warranty policies with PROFECO.
	Representation and Participation in the quality studies of PROFECO.
	Creation of the Quality Manual of the Consumer Services Area for HP Mexico, ensuring its maintenance and documentation to the ISO9001: 2008 and ISO 14000 Quality Management System.

	Develop the Business Model for the mobile computing line, participation in tenders, product presentations, installation and demonstrations to corporate accounts.
	Create the long-term competitive strategy for the mobile line.
	Define vision and product roadmap for the mobile line in Retail.
	Instructor in seminars of new products for Distributors, Clients, Retail and Marketing teams.
	Achieve the sales quota and KPI's of the product.
	Advice on corporate accounts for the development of applications on Windows mobile and its different applications.
	Define actions for the constant improvement of assigned business unit processes and account generation.
	Responsible for the design and execution of sales campaigns for the generation of accounts and achievement of the quota.
	Intensify market research to increase HP's customer base by identifying new business opportunities in the allotted market.
	Responsible for taking the training in the Product Divisions and replicating it to the Groups of Latin America.
	Responsible for the security system for Latin American Notebooks.
	Responsible for compliance with assigned quarterly sales quota.

	Supervisor of the computer and peripheral repair lines.
	Line leader of Notebooks, personal devices and calculators.
	Creation of training program for Latin America with factories in HP North America.
	Responsible for training at HP service centers.

	Administration, distribution and maintenance of demo equipment at launch events.
	Participation in product launch events and attention to distributors and customers.
	Creation of inventory system for HPM Demo equipment

	Analysis and administration of HP Mexico's inventory and distribution system.
	Coordinate the system closures of the billing and IT areas.
	Analysis of the KPIs of the inventory system.

	Programming and Analysis of the billing and inventory system (Clipper, Turbo C, Pascal, COBOL).
	Design and maintenance of databases.
	Analysis of the KPIs of the inventory system.

	Capture and management of the inventory through the SAE system.
	Análisis de la facturación del sistema (SAE y Dbase III Plus). 
	Analysis of the KPIs of the inventory system.

Diploma in Business and Digital Transformation

Diploma in Cyber Security and 27000 methodology, vulnerability analysis.

Diploma and Certification as Internal Auditor for Quality Management ISO9001.

Diploma in ISO9001 Quality Management, Management documentation and continuous improvement processes.

Postgraduate in Digital Systems and Electronic Design