Business operations manager, product manager, program manager

	Define the process improvement framework, KPI dashboard and performance analysis for all up LATAM integration of newly acquired enterprise.
	Streamline communication and champion best practices across multiple workstreams to ensure seamless business continuity for customers and employees through the acquisition.

	Orchestrated across worldwide leader community to conceptualized and prototyped a tool to combine critical data points (Cloud & Technology insights, mindshare, addressable market size, demand forecasting, Industry trends and entrepreneurial ecosystem values) to provide comprehensive view of market opportunity for effective resource planning aligned to future market opportunity and promote sales growth
	Led a team of data scientists to design and develop predictive analytical tool on Power-BI to create a comprehensive view of capacity and cloud market forecast thereby enhancing the accuracy and effectiveness of resourcing and activity planning.
	Introduced “Change Management” framework to track and manage the health of regional business through KPIs resulting in smoother transition, increased clarity and decrease in overall discontent by 27%
	Led annual business priority, target setting process and strategic transformation across multiple teams including leadership (GM/CVP) driving consistency and accuracy in target setting, resourcing, business plans, program launches, Enterprise marketing and role priorities
	Led “Role Excellence” initiative with HR to redefine the roles, job descriptions, priorities. This helped to create more cohesive organizational design resulting in high-impact field marketing organizations 
	Developed and launched analytical “Performance Benchmarking Tool” to assess and compare the productivity and utilization of the field marketing teams based on critical performance indicators to establish the right baseline. This resulted in increase in productivity by 11% and impact through continual executional improvement

	Designed and architected complete Rhythm of Business Process and communication framework for community of 825 Field Evangelists to increase productivity and impact through efficient execution
	Developed set of tools, templates and processes standardizing the business review and target setting. This gave leader mechanism to track and close the issues with transparency leading to overall 43% reduction in number of issues raised per quarter and efficient use of marketing budget with variance within range of 5%
	Collaborated across multiple stakeholders to inject relevant data about developer acquisition cost, ROI on marketing $ and startup ecosystem ranking insights to drive key planning process resulting in effective resource planning, precise target setting with accuracy resulting in reducing the variance to budget by 93% 
	Managed multiple teams of vendors and agencies to create content and successfully deliver readiness training sessions and hackathons for field Evangelism team readiness during Microsoft’s Annual and Semi-annual events 
	Successfully performed independent review of the Microsoft contact center operations & IT recovery plans to remove critical issues in ‘Microsoft Vendor Infrastructure Services’ group’s worldwide contact centers, analyzed data, identified the KPIs to measure steady state and recommended optimal investment options to maximize ROI
	Led competitive analysis of suite of Microsoft products, highlighted key competitor list and created a framework to promote competitive strategy to stimulate market share growth.

	Led $4.5M “Account Payable Excellence (APeX)” end-to-end implementation for 7 different GE Energy Businesses by managing team of 33 associates across global locations resulting in 17% cost saving across AP processes and increase in response time by 37%.
	Led process improvement initiative to continuously improve the implementation cycle efficiency. Developed a quality metrics model to assess the quality of concurrent implementations, identify customer issues, and improve best in class implementation programs leading to 17% increase in NSAT score.
	Responsible for the drafting winning business proposal of $1.7 million as an Oracle ERP expert. Ensured integration and flow of communication between corporate sales team and global engineering team resulting in a comprehensive RFP template which was then used as standard for all ERP projects.