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Quality manager

Ale*** ***** (XX años)
Quality Engineer en PQM inc. California USA
IBERO
Coyoacán,
Ciudad de México
Este candidato esta dispuesto a trasladarse
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Experiencia
Quality Engineer
PQM inc. California USA
nov 2019 - Actualmente 
• Design and implementation of Quality Management Systems based on ISO 9001:2015
• Maturity Assessments of ISO 9001 based on ISO 9004:2018
• Design and implementation of KPIs using Microsoft Power BI
• Design of training material
• Staff training
• Continual improvement of processes
• Execution of audits based on ISO 9001
Assistant Quality Manager.
TELMEX- CASE CENTER OF ATTENTION OF BUSINESS SERVICES
ago 2018 - nov 2019 
• Management of work teams, 3 supervisors and 9 technicians.
• Analysis of reoccurrence, design and management of improvement plans in customer networks based on problem management process (ITIL V3).
• Analysis and notifications of changes on the customers networks based on the change management process (ITIL V3).
• Top Management reports for final and internal clients based on reporting process of ITIL v3
Quality Manager
Optimiti Network
nov 2014 - may 2016 
IT Project Management, implementation and auditing of Management Systems ISO / IEC 20000: 2011 and ISO / IEC 27001: 2013, Process Reengineering. MAAGTICSI implementation.
Quality Specialist
CNOC TELMEX
ene 2013 - jul 2014 
Services Administration
Maintenance of certified processes based on ISO / IEC 20000: 2011
Transition Process Management
Continual Service Improvement
Induction and Training
Organizational Communication.
Quality Supervisor
TELMEX- CASE CENTER OF ATTENTION OF BUSINESS SERVICES
• Design of the service management system based on ISO/IEC 20000-1: 2011, and the best industry practices such as ITIL
• Implementation of the Service Management System based on ISO/IEC 20000-1: 2011
• Design of training material
• Staff training
• Continuous improvement of processes and services
• Process audit
Formación
Master in Quality Engineering
IBERO
ene 2018 - may 2020 

          
          
Industrial Engineering Bachelor Degree

          
IPN-UPIICSA

          
          

            
            ene 2008 
            
            - 
            
            ene 2012
            
          

          
          

          
        

        
        
        
        

          
Idiomas

          
          

            English - Advanced Low
          

          
        

        
        
        
        

          
Otros datos

          
          

            Certifications
• Lead Auditor ISO / IEC 27001: 2013 – Certificate
• ITIL v3 Foundation - Certificate
• ITIL Practitioner - Release Control and Validation – Certificate
• ITIL Practitioner - Operational Service and Analysis – Certificate
• ITIL Practitioner – Service Offering and Agreements – Certificate
• ITIL Practitioner - Planning, Protection and Optimization - Certificate
• Root Cause Analysis KAIZEN SIGMA - Course
• Project Management diplomat (Tec. De Monterrey)
• Scrum Fundamentals - Certificate

          

          
        

                  
        
      

      
      
    

    

      
      

    

  

  
  

    

      

        
          
      

      

        
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