Call center

Identify all issues in team and provide continous support to all members according to operating standards.
Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies.

Assisted in the supervision of 25 call center agents as well as the call center daily operations.
Multi-tasked systems while providing service and resolving customers issues, upgrades, etc.

Estudios Generales de Bachillerato.