CUSTOMER SUPPORT SPECIALIST II
Descripción de la oferta de empleo
Monday to friday 8.
am to 6.
pm What the Candidate Will Do Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments Secure capacity for loads Leverage carrier relationship to influence capacity awards during tight markets Determine eligibility for additional non-committed freight to be awarded to internal brokerage services Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty Update load status in system, e.
., loaded, pick-up, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses Correspond with customer and carrier regarding detention information Communicate and gain approval for expedite shipments Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA Train customer users on the TMS, leveraging knowledge of customer business practices and workflow Rate Quotes Lead training sessions for Carrier Contacts as necessary on Carrier Portal Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc.
to improve Customer/Carrier equipment utilization Set-up new Receivers, vendors, and suppliers Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.) Utilize TMS to actively manage on-time performance and automation objectives Basic Qualifications 1-2 years related experience Bachelor's degree Preferred Qualifications Knowledge of Freight Industry Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report) Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas 1 – 2 Years of customer service experience
Detalles de la oferta
- Transplace de Mexico S de RL de CV
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 16/05/2024
- 14/08/2024
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