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ENGLISH-SPEAKING CUSTOMER SERVICE AGENT

Descripción de la oferta de empleo

CUSTOMER SERVICE AGENT - WORK FROM HOME, FULL-TIME ONLY

Calls Experts is a global contact center solution provider with 15+ years of experience in the American and Canadian markets. Calls Experts is here to help both - those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.

Market: US and CA.

Vertical: Insurance.

You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.

Duties and Responsibilities:

  • Process inbound and outbound call traffic to qualify leads and make live transfers
  • Qualify prospects
  • Resolve client queries
  • Prepare customer spreadsheets and keep online records

Requirements:

  • CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM, Windows 10/11
  • Fiber network
  • Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
  • Great command of the English Language
  • Ability to handle objections, utilize persuasive skills - easy with small talks
  • Ability to thrive in fast pace virtual platform
  • Profound work ethics
  • Willingness to learn and grow

Onboarding Process:

  1. Audition
  2. Interview
  3. Hardware checkup
  4. Script Training
  5. Role-Play Session I + Company and Industry Overview (First elimination)
  6. Objection Handling Training / Recap and Listening to Recordings
  7. Role-Play Session II (Final elimination)
  8. 2nd Interview and Documents signing
  9. Dialer training and Onboarding
  10. Work Begins

Compensation and Benefits:

  • USD $500 basic monthly salary + up to USD $500 bonus/month

If you are interested in applying, please send a short audio recording about your work experience via Skype:

Skype link: https://join.skype.com/invite/mZRN7o5yii5f

Skype id: live:.cid.49c4dc32aaea5af9

Requisitos del puesto

  • CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM, Windows 10/11
  • Fiber network
  • Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.

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Detalles de la oferta

Municipio
  • En todo México
Dirección
  • 6000 - Toronto area
Tipo de Contrato
  • Freelance-autonomo, tiempo completo
Fecha de publicación
  • 23/05/2024
Fecha de expiración
  • 21/08/2024
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