CUSTOMER SERVICE REPRESENTATIVE TULUM

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage

• with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication

• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer

• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

• Preparing tickets, determining fares and routing to assure passenger's travel needs are met

• Interacting

Requisitos del puesto

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage

• Preparing tickets, determining fares and routing to assure passenger's travel needs are met

• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication

• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer

• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards