MICROSOFT DYNAMICS PRODUCT SUPPORT ENGINEER _ REMOTE

I am Thrinadh, I work as a Technical Lead Recruiter for Cliecon Solutions Inc., we have an urgent requirement with one of our major clients. Please check review the below requirement and reply me back with your Updated resume, contact details at the earliest and feel free to call/mail me at *****@***** and Call: O: 732-626-9717 Ext 103

Job Title : Microsoft Dynamics Product Support Engineer

Remote

Job Description:

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

• Ability to take Technical/Functional leadership in one specific product or area of business processes.
• Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
• Drive the communication with the customer to ensure the customer has confidence on problem resolution
• Define and understand the customer issue by creating adequate reproduction scenarios.
• Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
• Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
• Collaborate with cross-group peers both proactively and reactively.
• Produce quality documentation.

Required/Minimum Skills/Qualifications:

• Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
• Engineering or master’s degree in computer science/information technology (IT) or equivalent
• Relevant product Certifications from Microsoft
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Should be willing/flexible to work in shifts and weekends.

Experience & Expertise in one of these areas is Mandatory

• MS Dynamics 365 – F&O – Technical Engineer/Consultant
• Good knowledge in Dynamics 365 F&O Functionality Overview
• Good knowledge in Azure cloud services, LCS and SQL Queries
• Good Development Skills (X++, .NET)
• Strong experience in Customization and Configuration
• Strong knowledge Data Migration and Power Platform Integration
• Good experience with Security and Role-based Access Control

• MS Dynamics 365 – F&O – Finance Functional Engineer/Consultant
• Hands on experience with Finance Modules & Configuration and Customization
• Strong knowledge in Localizations, Compliance and Regulatory Standards
• Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable
• Good Knowledge in Budgeting, Forecasting & Fixed Asset Management

• MS Dynamics 365 – SCM Functional Engineer/Consultant
• Strong knowledge in Supply Chain Business Processes
• Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
• Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
• Good in SQL Queries

• MS Dynamics 365 – Retail/Commerce Functional Engineer/Consultant
• Hands-on experience in POS Configuration and Customization
• Excellent knowledge in in below Functional/business areas
• Retail Channel Integration
• Omnichannel Customer Experience
• Commerce Data Modeling, Order Fulfilment and Processing
• Inventory Management, Payment Processing and Integration
• Good in SQL Queries

• MS Dynamics 365 – CE – Technical Engineer/Consultant
• Hands-on experience with Dynamics CRM entities, MS Dynamics administration, workflows, configuration (including UI / form development/web + unified client interface), security, reporting / dashboards, migration, custom development (including Unified Service Desk), Omnichannel, web resources, data integrations, and CRM solution file management.
• Good in SQL Queries

• MS Dynamics 365 – CE – Functional Engineer/Consultant
• Strong experience of Business process in Sales, Marketing , Customer Service, Field Service and Project Operations
• Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration
• Azure infra, Windows Admin knowledge will be a Plus
• Good in SQL Queries

• MS Dynamics Power Platform Consultant/Engineer
• PPAC, Licensing, Canvas Apps and Model Driven Apps, AI builder
• Data Flows, DLP policies, Solutions, Gateways, Custom connectors
• Power Automate Desktop (PAD), Power Virtual Agents (PVA)
• Good in SQL Queries