CUSTOMER SERVICE REP BILINGUAL
Descripción de la oferta de empleo
Responsible for answering questions and requests directly made by consumers, also guides and advises about product description, specifications Data and order entry to internal systems via web applications or computer programs Applies payments and or financial information into internal or thirdparty programs Verifies and correct published data on websites Internal and customer written communication New hire and promotion
ESSENTIAL POSITION FUNCTIONS
Handles customer calls providing information solving problems and entering customer orders
Enters product order information into internal systems accurately and in a timely manner
Redacts and replies emails to internal and external customer recipients in English
Data interpretation and generation from internal systems reports
Generates periodical reports on activities and from systems data
Follow up on customer communication by email and phone calls
Follow up on pending tasks queries, past orders, incomplete reports
Specialized knowledgeskills
Hard
oFluent English speaker at minimum 90 comprehension, written at 90
oProficient in personal computers
oComfortable using Microsoft Office programs Excel, Word and Outlook
oTyping at minimum 35 words per minute
Soft
oStrong phone contact handling skills and active listening
oProblem solving and capable to manage high stress situations
oFluent in English speech with good diction and enunciation
oAttention to detail, able to multitask ability to work on several computer systems at once
oGood negotiator, problem solver
oOrganized, punctual and committed
oPositive attitude
oAbility to work under pressure and meet deadlines
Education Experience
Bachelors Degree preferable
Customer service experience ideal but not required
Training Equipment
2 weeks training Theory 25 days, Practice 57 days
2 weeks of onthejob training sidebyside.
Personal computer, dual screen, internet access, email.
Supervisory responsibilities None
Nothing in this job description restricts or limits the right of Management to assign or reassign duties or responsibilities to this post at any time.
Physical Requirements
Suitable for regular office work in a corporate environment.
Bolsa de trabajo México ofrecemos puesto de Customer Service Rep para el sector de Atencion a clientes en la empresa Baldesigns de México SA DE CV de Mérida. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Baldesigns de México SA DE CV
- En todo México
- Sin especificar - Sin especificar
- 19/04/2024
- 18/07/2024
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