BILINGUAL MEDICAL REPRESENTATIVE 2 DAYS OFF $21,000

Join our CP360 Family, todayFrom Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.

Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!

Who We Are:Welcome to ContactPoint 360, the world’s fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.

Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.At ContactPoint 360 Inc., we deeply understand the meaning of family and values.

As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.

Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team.

Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Our Purpose:Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Responsibilities:

• Answering customer questions as they come through email, chat, or phone.
• Assisting with customer questions.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Making sales or recommendations for services that may better suit customers’ needs.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keeping records of customer interactions, transactions, and comments.
• Knowing our products inside and out so that you can answer questions.

Requisitos del puesto

Position Requirements:

Our customers are at the heart of what drives us as a company. As a customer service representative, you’ll work directly with our customers over email, chat, and phone. Our customer service team focuses on helping our customers with our products.

• 6 months-1 year of BPO customer service experience (preferred)
• Previous Sales Experience (Call Center and or B2B a plus)
• Demonstrates effective, clear and professional written and oral communication.
• Education level- High School Diploma or equivalent (min.)
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Manage Calls, Chat and emails solving customer issues, complaints, and inquiries on the first call, with customer satisfaction as your primary goal
• Build relationships with customers and engage them by going the extra mile

Otros datos del puesto

What we offer:

• Great base salary plus bonuses up to $21,000 per month
• Law Benefits
• Major Medical Expenses
• Life Insurance
• Pantry Vouchers
• 2 Days Off!

Apply today!!Maple Leaf to Monterrey: Join Our Canadian-Inspired Team!