CUSTOMER SERVICE AGENT
Descripción de la oferta de empleo
Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website
Responsibilities
Handle Customer contacts from different channels telephone, email, chat identifying their concerns and responding promptly to their inquiries
Follows up on Customer interactions via email, telephone or chat with other departmentsteams and outside vendorsthird parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints
Bolsa de trabajo México ofrecemos puesto de Customer Service Agent para el sector de CallCenter Telemercadeo en la empresa AutoZone México de Chihuahua. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- AutoZone México
- 14000$ - 14000$
- 11/05/2024
- 09/08/2024
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