CUSTOMER ADVISOR FOR TECH PROJECT – ITALIAN SPEAKER - FULL REMOTE
Descripción de la oferta de empleo
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
And we’re proud to be recognized with awards such as Worlds Best Workplaces, “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Technical Advisor in Portugal, you will ensure that performance goals are met across all operations.
And that we fulfill client expectations related to operational excellence.
high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
At Concentrix, there’s a real career and personal growth potential.
About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role As a Customer Technical Advisor, you will.
Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports.
Their happiness is our happiness Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.
Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
Achieve sales goals set up every quarter while providing an excellent customer experience.
Logging and following up on orders or requests.
Capturing all required data elements in CRM as required by clients, policies, and products.
Your qualifications Concentrix is a great match if you.
Are proficient or bilingual in Italian and English (B2) Have excellent communication skills coupled with empathy and team spirit Have the ability to adapt to unplanned situations in a methodical and organized way Strong customer service-oriented skills; If you feel you don’t check every box, we still encourage you to apply.
Well do our best to match you with the right job, whether it’s this or another role.
What’s in it for you In this role, we offer benefits that help you support your unique lifestyle.
Full-time with indefinite contracts (negotiable depending on your experience and our clients needs) Competitive salary and performance bonus Work From Home in Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project youll be working on Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal-opportunity employer Were proudly united as one team, one company, globally.
Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Detalles de la oferta
- Webhelp
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 09/05/2024
- 07/08/2024
Educate customers on the product for optimal understanding... description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner......
Drive the communication with the customer to ensure the customer has confidence on problem resolution define and understand the customer issue by creating adequate reproduction scenarios... own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the......
You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable... what are your responsibilities: receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage preparing......
Learn more about our perks and culture!- competitive pay comprehensive benefits package the bilingual customer service representative is responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency......
Title: customer service agentdepartment: contact centerlocation: tecnoparque (this is an on-site position)summary: the customer service agent is responsible for providing exceptional customer support by promptly resolving a variety of technical issues and customer inquiries via phone and email......
We acknowledge diligence and hard work through annual pay increases for good performance... at scopic, the virtual world is our home so this is a full-time remote position... are you on the hunt for exciting new challenges that boost your professional growth? if you’re an innovator by nature and a financial......
We acknowledge diligence and hard work through annual pay increases for good performance... at scopic, the virtual world is our home so this is a full-time remote position... are you on the hunt for exciting new challenges that boost your professional growth? if you’re an innovator by nature and a financial......
With calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process inbound and outbound calls remotely... for this role, a strong internet connection is required, along with experience using communication tools... customer service agent - work from......
Project management and supervision... maximum age 30 years old requisitos del puesto advanced ms office skills strong communication, interpersonal, customer service, and sales skills... customer service quotations and follow-ups search for new customers apqp administration constant communication with......
Opportunities for professional growth and development... tools and resources for sales success, including the use of advanced zoho crm... as a key member of our sales team, you will be responsible for promoting and selling our products to healthcare professionals, clinics, hospitals, and pharmacies......