Process manager / analytics

I have been involved in the disciplines of IT Service Management, end user experience, performance analytics and follow up to major incidents based on ITIL's best practices.

Some of the things I like during my experience:
- Measurements of performance indicators for the processes
- Continual service improvement
- Performance Analytics
- Customer centricity 
- End user experience
- Software development in the cloud

During my stay at T-Systems I was manager of the Configuration, Incident Processes, Performance Analytics and carried out the implementation of a knowledge base to visualize during critical incidents everything related to the affected CI