Gerente de calidad

Managed the Quality department activity in Tijuana plant and Chino Hills, CA facility in a high mix-low volume 96M/Yr. hot tub manufacturing operation for Consumer goods industry. Responsible of Quality systems, Customer and Process Quality, QC, Incoming Inspection, Supplier Development and Warranty. 
•	Led the global Warranty claims metric. Improved the overall process by transferring leadership to the plant, improving data analysis and engaging a global team with solid action plans.
•	Improved internal quality KPI results and customer claims responses utilizing 8D methodology.
•	Managed a Quality team of 50+ persons including, 1 Customer Quality Mgr., 5 engineers, 4 technicians and several inspectors in a 600+ employee’s factory.

Managed the Quality department activities in a high mix-low/high volume 24M/Yr. molding manufacturing operation for automotive and heavy-duty. Responsible of Quality systems, Customer and Process Quality, Quality Control, NPI and PPAP. Main contact for Automotive customers including GM, Ford and Chrysler.
•	Led the improvement of scrap metric by 33% through kaizen activities and green belt projects.
•	Maintained customer quality metric for key customers within goal (<1.1 PPM).
•	Achieved IATF16949:2016 certification within a tight project timeline.
•	Managed a Quality team of 22 persons including, 5 engineers, 2 technicians and 15 inspectors in
a 300+ employee’s factory.

Led the Quality Assurance strategy and deployment for the automotive and consumer electronic operations in two business units. Managed the Central Quality Department including Customer Quality, Supplier Development, Failure Analysis, Quality Control, NPI, PPAP, Document Control and Change Management. Main contact for Automotive Customers.
•	Improved year over year external quality KPI below 3 PPM’s in 2019 by reducing customer claims.
•	Achieved various OEM awards including Nissan VP award (2 times) and GM supplier excellence award (6 times in a row, only MX supplier) for Tijuana site.
•	Achieved IATF16949:2016 certification by developing a detailed gap analysis and action plan.
•	Improved customer relationship with key customers such as Porsche and Mazda by developing and implementing strategic plans to meet specific quality and compliance requirements.
•	Managed a Quality team of 80+ people in a 2000+ employees’ site, including 1 Supplier Quality Mgr., 1 Customer Quality Mgr., 1 Failure Analysis Supervisor, 1 NPI Manager, 1 QMS coordinator, 13 Engineers and several technicians and quality auditors.
•	Improved quality of key suppliers focusing on continuous improvement plans and kaizen events.

Led the customer quality strategy to achieve OEM quality targets and specific requirements. Responsible of the Customer Quality team and the Failure Analysis laboratory.  Managed the customer interface activity including customer claims, analysis of returned parts, 8D’s, coordination of customer audits, etc. 
•	Improved customer quality PPM target by 20% year over year by developing continuous improvement plans and leveraging on the 8D methodology.
•	Developed a regional strategy to support NA/Mex. Customer plants to increase speed and coverage by leveraging in subcontracted partners along with test equipment and FA techniques.
•	Managed a team of 4 Engineers, 1 FA Lab Supervisor and 5 technicians.
•	Established solid relationships with customers and other Bose regional sites.

Bachelor of Science Degree in Electronics Engineering