TECHNICAL CUSTOMER OPERATIONS REPRESENTATIVE
Descripción de la oferta de empleo
Answer customer and internal customer service product technical inquiries using engineering/production data.
Assist in determining how product is to be serviced with assistance from technical service or engineering depts Provide internal departments with corrections to current publications where identified • Assist customers/Crossville in part dimensional information from prints • Provide support on quotes for service units, (transmissions, axles, electronic controllers • Prepare recommended inventory lists for new products/customer applications • Provide support/participate in product launch/ product phase out/complexity reduction teams • Propose service parts overhaul kits for specific components/units • Help promote the sale of these products to our customers • Provide application specific information • Provide solutions/solve problems • Help promote the sale of Dana product • Create solid customer relations and provide excellent customer satisfaction • Be a problem solver and information source for the customer, with solutions and data Performs all other duties as assigned Job Duties and Responsibilities EDUCATION AND QUALIFICATIONS Associates Degree in Engineering or related area experience SKILLS AND COMPETENCIES Experience and product knowledge of Dana parts Technical aptitude/interest Customer focused Superior communication skills, both oral and written Technical Self-starter, able to accept responsibility and prioritize work load Computer knowledge required Ability to work as a team member Ability to read engineering prints
Detalles de la oferta
- Sin especificar
- 26/04/2024
- 25/07/2024
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