TEAM LEADER IN ACCRA

Why join us.
If you are passionate about inspiring and motivating others, then Concentrix is the right place for you.
We are looking for exceptional Team Leaders to join our exciting projects in Accra, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What the job feels like.
As this is a crucial position with us, you will first be taught our core values and trained on the importance of our Think Human approach.
While leading and motivating your team, you will also learn new processes and concepts, collaborate with cross-functional teams, and work with some of the most innovative technologies on the market.
As Team Leader, you will build a strong independent team focused on providing top-tier customer experience.
What you’ll experience at Concentrix.
As a Team Leader in our project, you will.
Ensure a high level of customer satisfaction to acquire comprehensive knowledge and continuously develop it Supervise multichannel interactions (voice, back-office, fax, and chat) to ensure a consistent customer experience Motivate the team to achieve targets and KPIs Communicate feedback, ideas, suggestions, and performance reviews to your team Liaise with Project Managers, Operations, and Sales to ensure superb Client relationships Contribute to creating brand engagement for our Client Grow with the team, encourage personal development to maximise team potential and share achievements together    Whom we’d like to have on our team.
We’d like to meet people from all backgrounds, with a penchant for knowledge and curiosity.
Your natural talent to help and inspire others through example and by going the extra mile will fit right in with what we do at Concentrix.
We’ll be a great match if you.
Are native or proficient in English Have 2 years of people management experience Focus on proactivity and career development – for both you and your team It would be a plus if you.
Have previous experience in Customer Service management or a track record in telecommunications Know how to work with helpdesk tools Have familiarity with network applications, Internet content, error detection, and troubleshooting Share our values of commitment, unity, integrity, recognition, and WOW What we offer you.
We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialized courses to quickly climb the professional ladder.
Interactive onboarding and training sessions with international colleagues from all over the world.
Competitive salary in line with industry standards A fast-paced environment with a global network of leaders, disruptors, and doers  Flat hierarchy in a start-up environment, we thrive on open communication and feedback.
Brand-new beautiful office space in the heart of Accra Friendly and down to earth culture with fun team building activities   Who we are.
Concentrix is a multinational BPO company, headquartered in US, with a global impact and footprint.
This is an exciting time for us as we are currently expanding in Africa, with our first offices in Ghana opened in .
We focus on creating memorable customer experiences and developing business solutions adapted to each company.
We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
If this sounds like you, join us in Accra!