SERVICE MANAGEMENT DIRECTOR - SUPPORT TO D&A APPLICATIONS

Are you ready to lead a team of IT specialists in providing top-tier Data Analytics support? Join us as Director Service Management - D&A.
In this role, you'll oversee daily operations, collaborate with a global team to drive continuous improvement, manage incidents, implement changes, and ensure compliance across a diverse tech landscape.
Join us in shaping the future of Data Analytics support! About the Role In this opportunity as Director Service Management - D&A, you will.
Monitor, support and improve services according to incident, change and problem management for daily operations according to IT/ TR and industry standards.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
Deliver IT lifecycle management focusing in day-to-day operation and service improvement, ensuring reliability and availability.
Collaborate with different partners and teams to implement IT standards (operational, compliance, etc).
Manage internal cross functional collaboration for transformation, through continuous process improvement and advisory on high value propositions considering best practices and business needs.
Partner with application development teams to deliver operational readiness for new applications and features.
Be a key contributor to the Service Management leadership team.
Responsible for developing, monitoring, and analyzing business operational and technical key metrics.
Understand ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Responsible for monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Create the strategy of the department and drive implementation of department goals that support the company’s core values.
Lead complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Act as an escalation point for staff and internal customers.
Lead in the budgeting process.
Provide coaching and mentoring to staff.
Foster a continuous learning culture and a curiosity about emerging technologies.
About You You're a fit for the role of Director Service Management - D&A if your background includes.
Strong IT Service Management and standards experience.
Proven experience in IT Lifecycle.
Proven proficiency in Python/SQL.
Proven experience of working in Informatica Power Center Preferred knowledge of Data Build Tools (open-source) ITIL Certification preferred.
Experience in AWS Foundations Familiarisation with Python, FiveTran and Datadog Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
Fluent in speaking and writing English.
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
Strong customer service, problem solving, organizational and conflict management skills.
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
Proven ability to learn new technologies quickly.
Hands-on experience with programming and scripting languages preferred.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-DD3 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años.
Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo.
Reuters.
Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan.
asesorar, defender, negociar, gobernar e informar.
Contamos con el talento de empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión.
En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas.
¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad.
Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos.
Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable.
Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas.
También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable.
Protégete de ofertas de trabajo fraudulentas haz click aquí para más información.
Podés encontrar más información sobre Thomson Reuters en thomsonreuters.
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Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
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