SERVICE DESK
Descripción de la oferta de empleo
Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively.
Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (in parts) frequently with minimal support and guidance.
Competent Consistently demonstrates the full range of the competency without guidance.
Extends the competency to difficult and unknown situations as well.
Expert Applies the competency in all situations and is serves as a guide to others as well.
Master Coaches others and builds organizational capability in the competency area.
Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No.
Performance Parameter Measure % adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.
TIS Service Desk
Detalles de la oferta
- Wipro
- Sin especificar
- 17/04/2024
- 16/07/2024
Estamos buscando supervisor service desk áreas de experiencia: conocimiento general de área de informática fundamentos de itil manejo de incidentes y requerimientos reportes de servicios atención a usuarios manejo de sistema operativo windows funciones y responsabilidades: gestionar actividades del......
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