L2 SUPPORT
Descripción de la oferta de empleo
Héctor Hernández Location.
CDMX Industry - Sector.
Insurance What youull do? Application Support L2 - Hybrid position What youull bring.
4 years of user support experience using any service tool B1 B2 grade level resource SQL knowledge ITIL Knowledge Good experience in handling user queries and providing resolutions by thoroughly understanding the SOP and knowledge base Immediate response to service tickets and work through the process to understand the user problem and resolution Insurance Domain Application knowledge Underwriting Claims is a MUST Support only in English language English Good in both writing and speaking is a MUST Capture information and complete problem analysis Provide day to day troubleshooting and proactive advice on process improvements Complete all regular scheduled tasks per the applicable Service Level Agreements Provide monitoring support during IT system maintenance and implementations to resolve queries to the user group Soft skills.
Work Underpressure, Quality at work, Results Oriented What can YOU expect in a career with Capgemini? Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgeminius clients.
You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
Capgemini offers a competitive compensation and benefits package.
Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
A deeply multicultural organization.
Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
You will love this job because Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart.
Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
u201c At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person.
All applications welcome and will be considered based on merit against the job and/or experience for the positionu201d
Detalles de la oferta
- Capgemini
- Sin especificar
- 15/05/2024
- 13/08/2024
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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