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JR. SERVICE DESK ANALYST

Querétaro - Querétaro

Descripción de la oferta de empleo

Location: Naucalpan, Edo. México  Monday -  Friday  11am-8pm  Requirements: Advanced English C1 Bachelor's degree  Good verbal and written communication skills Ability to collaborate and work in a team Basic understanding of ITIL Active listening skills Main activities based on: Handle incoming calls, emails and from the users. Some account may require working on rotational shift Recording, classifying and prioritizing tickets Providing initial support and troubleshooting based on Knowledge Base articles Taking a remote of an end users machine if required while troubleshooting Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support Monitoring the status and documenting the progress towards resolution of all open tickets Keeping affected users informed about the progress. Resolution confirmation and closure of tickets within the SLA Attend trainings and complete certifications for set competencies
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Detalles de la oferta

Empresa
  • icorp
Municipio
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 30/01/2024
Fecha de expiración
  • 28/05/2024
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