IT SERVICE ENGINEER/CONSULTANT -​ [MSP SUPPORT TECH, B2B SALES]

BASIC & TRADE RESPONSIBILITIES.
Providing advice on available services and products to new/existing clients at their offices and businesses; by vehicle dispatch and remotely online.
reating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer’s questions.
aking recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers’ needs.
ecording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
iagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
acking up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
nstalling, repairing, cloning and upgrading operating systems.
Email setup, migration, configuration.
Deploying managed software applications.
rinter installation and configuration, including full-featured driver deployment and customized settings configuration.
rchitect and deploy enterprise networks (wired and wireless) using Ubiquiti hardware; Gateways, Switches, AP's, etc.
onitor, maintain, deploy and convert (physical and virtual) enterprise environments; Windows Server R2 - Server .
esign, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365 EMC.
MINIMUM EMPLOYMENT REQUIREMENTS.
Attractive approachable appearance.
Friendly attitude, patience.
onfident/persuasive demeanor and communication skills.
xcellent verbal/written/interpersonal skills and memory.
bility to blindly type at 30+ WPM with grammar/accuracy.
kills multitasking in fast paced arena, without distractions.
onceptual understanding of all major hardware peripherals/componentsFull understanding and functionality working with/in modern computers.
amiliarity with major Windows O and file structures (Win 7-11, OSX )Proficiencyin using major web browsers & default applications.(Chrome, IE, Edge, Safari, Office , Outlook, Explorer…)Understanding of software / apps (configuration, settings, personalization).
alid Drivers License & Reliable vehicle for transportation to and from work.
ust Live within fair transit distance (30 minutes of central Pinellas).
ust own modern smartphone and personal computer (must run latest SW).
hysical (non-virtual) Bank Account required (payroll by direct deposit only).
ust pass a drug test and background screening.
Read this listing 2X.
+ years of CS/sales <OR> tech support rep exp (retail, B2C, or inbound leads).
PREFERRED EXPERIENCE.
Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.
ompetence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).
roficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
nowledge of backing-up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.
xperience being a tech consultant (aka "matchmaker") knowing fundamentals of not “selling from your own pocket”.
unbiased advice.
xperience in retail product and service sales, including selling add-ons, bundles, and upgrade options to the end-user.
omponent soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A+, N+, Sec+, MSCA, MCSE, etc).
SCHEDULE AND AVAILABILITY.
Full-time.
5 days on, 2 days off (one is Fri or Sat or Sun)Work shifts are 8.
am - 5.
pm, with 1 hour break for lunchClosed 7 holidays & 40+ Hours PTO annually4-12 weeks paid hands-on training in-store & skills development.
osition starts as hourly (BoE).
4-12 weeks of paid training-contractor for 90-days probationary; W2 employee after COMPANY AMENITIES Company-issued Dell/HP Pro Laptop (i5/DDR4/SSD/WinPro)Company-paid MS 365 E3 Premium subscription w/ 5TBCompany-provided Gunnar Optiks digital performance eyewearCompany-issued OTE Active Noise Cancelling BT HeadphonesCompany-paid Sam’s Club Business Premium member cardCompany-sponsored Amazon Prime business membershipCompany co-paid T-Mobile service w/ unlimited talk, text, & LTECompany-issued Gear/Swag (tumbler, gadgets, etc)Free banking/checking accounts from Chase bankAutomatic height-adjustable bamboo sitting/standing desks54” Technologist workstations w/ 4 outlets + USB/Cat5Available Nerf N-Strike Elite 6-shot with ammo (yes, seriously) EMPLOYEE BENEFITS ¹ Paid Time Off (PTO) begins accruing on your first day (40hrs/yr)Humana Dental & Vision (PPO) insurance optionsAllstate Accident Indemnity insurance policiesMD-Live 24/7 TeleDoc health / prescription service optionsAllstate Disability + Critical Illness & Life insurance plansTransAmerica Preventative Care & Wellness ($0 co-pay)ID Shield & Legal Shield w/ Member Perks DiscountsDigital HR by Gusto.
Mobile App, Work Verify, Time-offAnnual Holiday Bonus - Recognition & Rewards ORG FUNDAMENTALS Team-oriented, positive & friendly culture of IT peopleBest-in-class tooling, resources & automated infrastructureConstantly evolving workflows, process & methodologyTemplated processes & procedures for Escalations SupportQuarterly performance & annual compensation reviewsStructured "SMART" Incident Reporting & Correction systemTracked goals + shared Reports for Service/Product metricsStatic schedule, consistent hours & days off, no weeks over 40Flexible professional dress-code (solid polo / biz-casual)Full-amenity kitchen w/ refrigerator, microwave, Keurig, etc [Redeemable at 3 months ¹ / 6 months ² / T2 expert*]