IT SERVICE DESK SPECIALIST

Job Description Love helping people? Well, Zendesk is looking for a Service Desk who is a sharp go-getter! This is an autonomous role in a team in our Mexico City Office.
It is an exciting time to join as we are scaling! In this role, you should be familiar with Mac hardware, be a problem solver, warm, caring, funny, honest, observant, humble, rational, and above all else self-aware.
To be successful here you should not be shy and be ready to tackle any task big or small.
Day-to-day responsibilities include setting up new laptops, troubleshooting sophisticated configuration issues, training users, and many more exciting challenges.
You will have the opportunity to use the newest technologies, implement improvements and seek project work as we scale.
All this whilst being part of a forward thinking, highly successful IT team that’s highly regarded within the business.
What you get to do every day.
As ambassador for Global Service Desk to our staff at Zendesk you will continue to build the brand of ‘Outstanding Support’ while delivering incredible customer service.
Help provision and deprovision hardware and software including cloud-based applications; licenses and asset life cycle management.
Communicate effectively with employees while helping them out with technology related issues they may have.
Learn new skills and apply those skills in new, imaginative ways.
Maintain a sense of humor while working in a fast-paced dynamic team.
What you bring to the role.
1-3 years experience in a Customer Support/IT role or educational equivalent; ideally in CS/IS or holds a Bachelor's degree.
Excellent time management and prioritization skills.
Experience with Apple Macs and Microsoft Windows.
Experience in Helpdesk Support, Desktop Support, IT Support, IT Service Desk support.
Experience with G Suite, Atlassian, JAMF and VMs will be an advantage.
Willingness to experiment with new equipment and new ideas.
Passionate about cloud tools and curious about learning how to manage those in an enterprise environment.
Team-minded with strong collaboration skills.
Natural problem solver who enjoys identifying ways to make things better.
Flexible and open to changing priorities and managing multiple tasks simultaneously.
Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives.
Able to meet deliverables and drive your work to completion within specified timelines.
Work with colleagues to deliver ideas and solutions to many audiences including your team and leadership.
Collaborative, upbeat work ethic where you can take ownership and have fun.
Where We Work Zendesk is not your average tech company.
We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more.
We also have a culture deeply dedicated to enabling conversations and providing appreciative support.
We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market.
Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year.
We invest in diversity and inclusion so that our team reflects the diversity of the world around us.
We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
We advocate for digital first customer experiences—and we stick with it in our workplace.
Over employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to     with your specific accommodation request.
Being digital first doesn’t mean we’re digital only.
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our Mexico City office on a weekly basis for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid.
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
We advocate for digital first customer experiences—and we stick with it in our workplace.
Over employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.