INTERNAL CUSTOMER TECH SUPPORT
Descripción de la oferta de empleo
This includes, but is not limited to.
user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.
Career Level - IC2 As a member of the Help Desk, develop a complete understanding of the Oracle product line while providing phone support to internal employees and/or outsourcing customers.
Solve common user problems such as'Email problems and functionality questions'Network printer problems(stopping/starting queue, usage) 'Data Communication/Networking troubleshooting'Remote network dial in access-PPP and Serial'PC configuration and network configuration'Oracle Base Image laptop support.
Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity.
Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures.
Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.
True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before.
It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes.
We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
We put our people first with flexible medical, life insurance and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +, option one.
Disclaimer.
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Detalles de la oferta
- Sin especificar
- 23/05/2024
- 21/08/2024
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