EXPORTS CUSTOMER SERVICE ANALYST

Job Description.
Purpose of the Role.
The main purpose of the role is to deliver a best in class Customer Service experience as per Diageo standards and to work collaboratively with our customers to achieve efficiencies for both parties.
This role works collaboratively with our customers to.
Enable service levels according to Diageo standards Exports Order management and execution including follow up on the dispatch and order delivery Follows up the customs procedures (Includes exports documentation) Provides the needed documentation for Brand registration Monitors and follow up the claims for the final resolution.
Active support to customer’s innovation projects Generates action plans to improve and streamline the end to end process The outcomes of this roles are measured in.
service, cost efficiency and collaborative and value creating relationships Incumbent will need to interact across geographies, cultures & have strong influence/impact within businesses and with Customers and external suppliers, including Supply Partners (3PL’s, custom brokers, shipping lines Carriers, etc.).
Entry Level Requirements – Capabilities, Skills & Experience.
Minimum 3 years’ experience in Customer Service, Global Exports or similar Customer delight DNA, obsessed with customer satisfaction.
Every case, every day, everywhere counts Expertise in the use of modern technology.
Clear on how to use technology to deliver a great customer experience, from data analytics, visibility to continuous customer support using modern technology (i.
.
PowerBi, bots, performance dashboard, TMS, etc) Foreign trade background (free trade agreements, customs), acumen of logistics, planning and forecasting processes Analytical skills and ability to shape analytical findings into meaningful insights for the business Excellent communication skills, both verbal and written combined with the ability to engage effectively at different levels in the organisation and Customers Ability to work in environments where influence is more important than formal authority Numerate and ability to apply KPI’s to drive performance management at all levels with suppliers, internal stakeholders and the customer English fluent (%) Experience in using SAP and Excel.
SAP4HANA experience is a plus.
Key Accountabilities.
Customer delight, obsession with customer satisfaction.
Every case, every day, everywhere counts Delivery of service, cost efficiency, collaborative and value creating relationships objectives Execution of the order management process effectively to ensure targets accomplishment.
Liaison with all logistics areas to ensure E2E exports process is properly executed Develop a collaborative agenda with our top customers to achieve efficiencies in the supply chain, resulting in an increase in KPI’s Ensure all documentation required is delivered in a timely manner, avoiding delays for our customers Control and monitor the liquid allocation per market when applicable, and forecast Strong interaction with planning team to act as a single team to serve markets Follow up on customer complaints and claims until final solution.
Ensure the entire process is carried out under the global governance of Diageo To be the main point of contact within Tequila, Mezcal and Zacapa for all our customers, regarding any topic.
Development of a synergistic relationship with Tequila category (Plan, BCI, Make, Source) and markets to ensure delivery of overall supply excellence.
Worker Type.
egular Primary Location.
exico City Additional Locations.
uadalajara Job Posting Start Date.
Como líder global en bebidas alcohólicas, nuestras más de 200 marcas forman parte de las celebraciones diarias en más de 180 países.
Cuál es nuestra ambición? Queremos ser una de las empresas de productos de consumo con mejores resultados y más fiables y respectadas del mundo.
Desde que Arthur Guinness alquiló una fábrica de cervezas de Dublín durante años, hace unos 250 años, nos convertimos en una empresa definida por el carácter de las personas que trabajan aquí.
Alexander Walker necesitó una gran fortaleza de carácter para convencer a los capitanes de todos los barcos en el puerto de Glasgow para transportar barriles de Johnnie Walker hasta los cuatro confines del mundo.
Nada ha cambiado.
Estamos orgullosos de ser un equipo de más de personas talentosas.
Ellos hacen que nuestras marcas emblemáticas sean cada día más fuertes en todo el mundo y nosotros les ayudamos a llegar más lejos de lo que nunca imaginaron.
De hecho, les ayudamos a orientar el desarrollo de su carrera profesional ampliando sus funciones y ofreciéndoles fantásticas oportunidades de desarrollo Diageo es un lugar donde encontrarás una gran variedad de personalidades, experiencias y perspectivas, en cualquiera de nuestras sedes mundiales.
Esto genera un entorno de trabajo estimulante y gratificante, donde todas las personas pueden florecer.