DISPATCH SERVICE DESK AGENT

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but are safe.
We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.
That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.
We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.
The work we do here matters.
Department Overview Join our dynamic Transaction Processing & Optimization Team, where we are dedicated to providing exceptional customer service and resolving complex customer issues.
As a part of this team, you will have the opportunity to support inbound calls and assist internal and external customers with a wide range of inquiries, including order inquiries, warranty replacements, post-sale customer service, and service/repair requests.
Job Description We are seeking enthusiastic individuals who are passionate about customer service and are eager to take on the responsibility of resolving complex customer issues.
As a Dispatch Service Desk Agent, your main responsibilities will include.
Demonstrating an excellent service attitude and providing exceptional customer support.
Collaborating effectively with team members to deliver outstanding service.
Possessing strong communication skills and fluency in verbal communication.
Utilizing your knowledge and skills to provide efficient telephone support to customers.
Conducting diagnosis and troubleshooting of equipment and failures.
Providing support to staff members through telephone assistance.
The Ideal Candidate.
Has a strong commitment to providing excellent service.
Thrives in a collaborative team environment.
Possesses effective communication skills and verbal fluency.
Has the necessary knowledge and skills to provide telephone support.
Is driven to learn new technologies and grow professionally.
Basic Requirements Fluent in English (spoken and written).
High School Diploma, GED, or Certificado de Preparatoria.
At least 1 year of experience, will be a plus previous experience in inbound call centers.
Willingness to work from Monday to Friday (7.
am-5.
pm) Availability to work in Reynosa, from Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa, TAM.
Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
To request an accommodation, please email .
MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe our people are our greatest strength.
More than strong, we’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
As we have for nearly a century, we design and advance technology – intentionally, purposefully, responsibly – that prioritizes people and helps save lives.
We build and connect critical communications, video security and command center technologies to help protect people, property and places.
And our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security.
Because we believe that the next big idea can come from anyone, anywhere at any time, we're transforming the technology of today with tomorrow in mind.
Anything is possible with the freedom to think outside the box.
Connect with a career that matters and help us to build a future of safer, together.
Learn more www.
otorolasolutions.
om.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.