DESKTOP ENGINEER

u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003eTeradata is currently hiring a Desktop Engineer to join our Information Technology Service Operations team.
This position will primarily function supporting the company’s San Diego employees.
unbsp; This is an exciting full-time opportunity to work with the leader in data warehousing technology.
u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003eWhat You'll Do\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003eIn this role you must have a mastery level of knowledge supporting, managing, and implementing Microsoft Windows and Apple Mac OS.
u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eCreates and maintains standard desktop configurations and assist with the creation of automated software packages to ensure the enterprise desktop systems can be supported and patched.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eMaintains the control and process environment for the organization’s gold standard operating system image library ensuring client configuration integrity, controlled access and incremental versioning.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePerforms administration of software distribution, application and security patch management, desktop security, remote support and other enterprise desktop management, monitoring and troubleshooting utilities.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eAssists with documenting and maintaining desktop security standard configurations that support organizational security policies.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePerforms administration of the Trend Micro Anti-Virus platform.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eCreates technical documentation as required.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eAnalyzes problems and recommends hardware and software solutions as needed to address an issue or to support projects and Teradata initiatives.
Seeks appropriate authority and approval for purchases.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eSupports the client system testing environment for evaluating desktop hardware, operating systems, hosted applications, service packs and patches, security configurations and image deployment.
Schedules and reports on the execution of the testing and validation effort as part of a formal release management process.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePerforms system administration of the enterprise desktop asset management software tools.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eCollaborates with the Service Desk and ITS Teams in the documentation and implementation of the processes and procedures for software and hardware asset information for the enterprise desktop environment.
This inventory provides management with an accurate inventory of hardware, operating systems and respective licensing, applications and respective licenses.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eDevelops reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems and hosted application software distribution.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePrepares, tests and releases software application and security updates to production using Teradata’s end point management tools (LanDesk).
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eMaintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates and ongoing maintenance for the organization’s client system environment.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eTroubleshoots and resolves client hardware and software related issues in coordination with other members of the IT Technology groups and users.
u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003ePerforms other duties as assigned.
u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003eWhat Makes You a Qualified Candidate\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eMS certifications such as MCSE, MCSA, and MCITP\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eA minimum of 3 years of experience providing technical support directly to users\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eA bachelor’s degree in computer sciences or equivalent\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eNetwork certifications such as Network +, CCNA or similar\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eCertification in ITIL\u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003eWhat You'll Bring\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cul\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eExceptional customer Service Skills\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eAdvanced knowledge of Windows 10 operating systems\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eAdvanced knowledge of Mac OS and Apple Remote Desktop\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eExcellent knowledge of software and applications, including Microsoft Office, Office 365, enterprise-level Anti-Virus \uamp; Web filtering\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eAbility to troubleshoot and solve complex hardware and software problems\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eExperience working in an SLA driven environment\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eExperience supporting PC’s in a Windows Active Directory environment\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eMCSE Desktop Infrastructure\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eAnalytical and problem solving skills\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eKnowledge of project management methodology\u003c/span\u003e\u003c/li\u003e \u003cli\u003e\u003cspan style=\"font-size.
12pt;\"\u003eGood time management skills\u003c/span\u003e\u003c/li\u003e \u003c/ul\u003e \u003cp\u003e\u003cspan style=\"font-size.
12pt;\"\u003e\u003cstrong\u003e\u003cspan style=\"color.
black;\"\u003eWhy We Think You’ll Love Teradata\unbsp;\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e \u003cp\u003e\u003cspan style=\"color.
black; font-size.
12pt;\"\u003eWe prioritize a people-first culture because we know our people are at the very heart of our success.
We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work.
We focus on well-being because we care about our people and their ability to thrive both personally and professionally.
We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement.
It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
\u003c/span\u003e\u003c/p\u003e