CUSTOMER SERVICE TRAINING/QUALITY SPECIALIST

Vantive.
Una nueva empresa construida con nuestro legado Baxter se ha embarcado en la separación de nuestro segmento de cuidado renal, valorado en unos millones de dólares, para convertirlo en una compañía independiente.
Vantive* se basará en nuestro legado de casi 70 años en terapias agudas y diálisis domiciliaria para ofrecer la mejor atención a las personas a las que servimos.
Creemos que Vantive no sólo reforzará nuestro liderazgo en el ámbito de la atención renal, sino que también ofrecerá un trabajo significativo a quienes se unan a nosotros.
En Vantive, formarás parte de una comunidad de personas centradas, valientes y que no se conforman con lo mediocre.
Cada uno de nosotros está motivado para ayudar a mejorar la vida de los pacientes en todo el mundo.
Únete a nosotros para revolucionar el cuidado de los riñones y otros órganos vitales.
*La culminación de la separación propuesto de Kidney Care de Baxter en una empresa independiente (que se llamará Vantive) está sujeta al cumplimiento de las condiciones habituales.
This is Where We Save and Sustain Lives About Us.
Baxter's Mission.
At Baxter, we are deeply connected by our mission.
Regardless of your role at Baxter, your work has a positive impact on people around the world.
You'll experience a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.
Baxter products and therapies are found in nearly every hospital around the world, in clinics and at home.
For more than 85 years, we have pioneered important medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other.
This is where you can do your best work.
Join us at the intersection of saving and sustaining lives, where your purpose accelerates our mission Your role at Baxter.
Main objective of the position.
Responsible for the development, design, implementation and coordination of specific training for new and existing employees on Customer Service division.
Ensure that quality and regulatory compliance requirements are supported through training programs including procedural documentation.
Supports system enhancements, process changes and projects with creation of process documentation and training.
Responsible for managing governance and audit of SOPs, training, documentation, work instructions and job aids.
Your team.
At Baxter, our team values speed, agility, courage, and collaboration.
We offer autonomy and a flexible work environment.
Come join our team! What you'll be doing.
• Design, develop, implement and deliver specific training to meet training needs within aligned functions • Distributes training communications (memos, schedules, descriptions, etc) • Conduct training classes for new and existing employees within aligned functions, including vital prep work • Build, update and maintain SOP documentation and ensure compliance with quality systems • Maintain centralized document repositories with controls/governance in place • Collaborate with supervisors on identified performance issues through training evaluations • Support projects with creation of process documentation and any vital training • Collaborate across departmental functional areas and assist those areas in the implementation of new technology and training techniques • Serve on cross-functional teams to investigate operational/organizational deficiencies within the current processes in order to craft improvements and implement more efficient/effective systems or tools.
What you'll bring.
• Bachelor's degree • Advanced English communication skill is a must • 2-4 years' experience in Trainings • 2-4 years' experience in Customer Service & Project Management • Experience with systems and testing processes preferred • Good communication skills and presentation • Strong ability to work independently • Knowledge of JDE, MS Excel, Access, Word, Power Point, Viso and any web based formats preferred Competencies.
Communication.
Focus on clientele.
Self-management Critical Thinking and Problem Solving.
Management of ambiguity.
Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.
To learn how you can protect yourself, review our Recruitment Fraud Notice.
Nuestros productos y terapias llegan a millones de personas de todo el mundo todos los días, por lo que nos enfocamos en innovaciones transformadoras que brindan atención más acertada y personalizada a todos nosotros.
Durante 87 años y contando, hemos estado en los momentos críticos donde las ideas que salvan y mantienen vidas satisfacen a los proveedores de servicios de salud, que hacen que todo suceda.
Y ahora estamos resueltos a hacer realidad nuestra osada oportunidad de transformar la atención médica global para los próximos años.