CUSTOMER SERVICE REPRESENTATIVE PART TIME
Descripción de la oferta de empleo
Company Overview
We are a new generation of BPO combined with a CX consultancy firm focused on
the disruption of the industry based on the TechStartup worlds needs. Backed by
entrepreneurs, founders and domain experts, we provide solutions for startup
companies who need to outsource processes overall, we focus on Customer
Experience which entails every contact online or offline that customers have with a
company. We as well provide consultancy for startups that want to incorporate
technology to their processes through CRMs, conversational tools, VOICP, etc to
eventually evolve it to AI. For more, visit evolvecx.io.
Job Summary
Were currently seeking dynamic individuals to join our team as Customer Service
Representatives. As an integral part of our organization, youll be at the forefront of
delivering exceptional customer service through digital channels. If youre passionate
about CX and thrive in a fastpaced startup environment, we encourage you to apply.
Responsibilities
Engage with customers via chat platform to address inquiries, resolve issues,
and provide timely assistance.
Demonstrate empathy and active listening skills to understand and fulfill
customer needs effectively.
Process payments, facilitate refunds, and assist with order management tasks
as required.
Collaborate with crossfunctional teams to escalate and resolve complex
customer issues.
Continuously strive to enhance the overall customer experience through
proactive problemsolving and feedback analysis.
Qualifications
Work experience 1 year of experience as a customer service representative,
collections, customer service face to face
Technical skills Experience with platforms such as Microsoft Office, Email and
CRM preferable.
Customer Focus Demonstrated commitment to understanding and meeting
customer needs.
Adaptability Ability to quickly adapt to changing priorities and customer
requirements.
Collaboration Proven ability to work effectively within a team environment.
ProblemSolving Capacity to identify and resolve customer issues promptly
and efficiently.
Communication Clear and concise communication skills, both written and
verbal.
Attention to Detail Consistently maintain high levels of accuracy and
attention to detail in customer interactions.
Bolsa de trabajo México ofrecemos puesto de Customer Service Representative para el sector de CallCenter Telemercadeo en la empresa Evolve CX de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Medio tiempo.
Detalles de la oferta
- Evolve CX
- En todo México
- Sin especificar - Sin especificar
- 7000$ - 7000$
- 25/04/2024
- 24/07/2024
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