CUSTOMER SERVICE REPRESENTATIVE FULLY REMOTE

We are looking for an organized and professional Customer Service Representative who will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about the company. The role requires the individual to support customers while providing prompt, courteous, and knowledgeable service, ensuring excellent service standards and maintaining high customer satisfaction. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

This is an opportunity to work remotely 930 hours per day lunch break fulltime. You must have a computer, high speed internet and an area to work free of background noise. Equipment will be provided by us and help for internet also.

Responsibilities.

Familiarize with current information about services available for customers.

Answer calls and provide support to both prospective and existing customers.

Engage with customers and develop a rapport with leads and customers, demonstrating a friendly and helpful manner.

Provide detailed services, support on the ordering process, and instructions for a client to order online.

Provide support on the ordering process.

Provide Instructions for a client to order online.

Assist customers with Questions Requests

Assist customers with payment over the phone.

Assist customers on common errors and how to solve these.

Deal with complaints, follow inbound and outbound calls, upload quotes, and missed calls process and guidelines.

Responsible for email handling, email etiquette, and email archive.

Responsible for live chat and other communication tools with customers.

Requesting customer reviews.

Foster a positive and pleasant working relationship with members of the sales and customer services team.

These are examples and daily responsibilities may vary.

Qualifications.

Associate or bachelors degree.

Demonstrate an outstanding level of fluency in English written and spoken.

Strong verbal communication skills in the English language.

2 years of experience in Customer Service.

Excellent Computer Skills Microsoft Office Suite and Google.

Be able to start immediately or as soon as possible.

Other Skills Required.

Customer Focus.

Problem Solving.

Flexibility.

Goal Achievement.

Diplomacy Tact.

Personal Accountability.

Teamwork.

Empathetic Outlook.

Interpersonal Skills.

Planning and Organization.

Good sense of organization and keen attention to detail.

Excellent Organizational and Time Management Skills.

Ability to Work in a FastPaced Environment.

Minimum System requirements.

OSWindowsLinuxMac

Intel i5 or similar.

500MB Hard Drive or higher.

6GB RAM 8GB is preferred.

Internet requirements.

25mb download or above.

5mb upload or above.

Equipment Requirements.

Ergonomic Arm Rest.

Large Monitor or Second Monitor.

Ergonomic Chair.

An area to work free of background noise.

Job Type Fulltime

Pay 12,000 MXN per month.

Application Questions

How soon can you start
Education

Bachelors Required
Experience

Customer Service Representative 2 years Required
Language

fluently in English Required
Bolsa de trabajo México ofrecemos puesto de Customer Service Representative para el sector de Atencion a clientes en la empresa GAMA de Iztacalco. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.