CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) regarding any inquiry, complaint and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).
Also providing such service to NMAC/IFS Dealerships and/or 3rd Parties (i.
.
Other Financial Institutions) inquiring on subjects like Payoffs, Titles and others.
The majority of the calls are in English but there might be a few calls in Spanish.
Job Responsibilities.
1.
Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
2.
The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding Titles, End of Term, Interest rate, and other subjects.
3.
Maintains a Quality Standard on all phone calls received guarantying a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
4.
Utilize all tools and resources available to proactively resolve our customer’s concerns and prevent any further call backs.
5.
Follow all Adherence guidelines to achieve a minimum target of 95% Requirements.
· Knowledge and skills.
Basic understanding of the auto finance industry Experience.
· Knowledge of excellent Customer Service techniques (call center-based preferably) · Academic level.
· High School Diploma / Bachelor's degree (preferred) · Technical skills.
· MS Office Intermediate · Fluent English Skills.
· Business Acumen (Knowledge).
· Continuous learning · Resolution of problems and conflicts.
· Negotiation and influence.
· Analytical aptitude Schedule.
We are currently open from Monday through Friday from 6.
am until 8.
pm and Saturdays from 6.
am until 5.
pm (There could be a possibility of extending the service window until 9.
pm [from Monday – Friday only] in the future.
Depending on Department requirements, a 6-day or 5 schedule will be assigned for at least 6 months.
-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual,) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes México
Detalles de la oferta
- NR Finance Services, S.A. de. C.V (NRFS)
- Sin especificar
- 23/04/2024
- 22/07/2024
Excellent customer service skills in both written and verbal communication... title: customer service agentdepartment: contact centerlocation: tecnoparque (this is an on-site position)summary: the customer service agent is responsible for providing exceptional customer support by promptly resolving a......
You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable... what are your responsibilities: receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage preparing......
Learn more about our perks and culture!- competitive pay comprehensive benefits package the bilingual customer service representative is responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency......
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing......
Campaña de customer service para una empresa de telefonia muy importante de estados unidos... prestaciones de ley + seguro de vida... requisitos del puesto 18 años en adelante inglés avanzado conversacional preparatoria terminada 1 año de experiencia en call center radicar en zona metropolitana de monterrey......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Exposición al trabajar con clientes de diferentes países de américa latina, fomentando la comprensión cultural y el crecimiento... únete a nuestro dinámico equipo en una empresa líder en fintech y embarca en un camino profesional gratificante con claras oportunidades de desarrollo......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Assisting with customer questions... our customer service team focuses on helping our customers with our products... as a customer service representative, you’ll work directly with our customers over email, chat, and phone... keeping records of customer interactions, transactions, and comments......
Requisitos del puestoadvanced english (written and spoken) (b2/c1)at least 6 months in call centerfull time availabilityhigh school diploma/ged or highercustomer service orientedpc skills (windows, microsoft office)otros datos del puestodon't miss out on this opportunity to thrive with afni! join our......