CUSTOMER SERVICE
Descripción de la oferta de empleo
? Upon receiving of the customer schedules (via EDI, web EDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved.
Loading closed orders onto the system.
? Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.
? If necessary, release picking lists for the Customers' deliveries.
? Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached.
Monitor the safety stock levels and alert when the min / max levels are reached.
? Manage co-operation and logistics issues with logistics external platforms ? Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans.
? Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…).
? Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.
? Prepare the Customs documentation required for exporting if need be.
? On a regular basis, communicate complete, precise & reliable information to the Customer contacts.
Adapt the chosen method of communication to the level of the Customer contact.
Adapt the frequency to the situation (preventative, curative, crisis).
? Meet the Customer contacts on a regular basis (once a year for major Customers).
- Make sure from the complete customer demand (date & quantity), that this demand will be met.
? Ensure the feasibility of the Customers' programs internally (MPS Manager (weekly), Procurement and Scheduler (daily)) and if necessary, negotiate the planned delivery dates upstream with the Customer.
? Ensure that the internal scheduling has been launched, taking into account the Customers' priorities.
Make or Ensure the production sequencing based on real customer demand ? Measure the daily service rate for each Customer (using the Customers' calculation and also the internal Customer Service Rate (CSR) calculation).
Propose action plans to improve the service level.
- - Identify the blocking points and plan appropriate quick actions to solve them.
? Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally (management, VS for the aftermarket), follow the evolution of any associated action plans.
If necessary, escalate through the Logistics Red Alert application.
? Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers' account; ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of the absence and informed of the person that will be temporarily managing the Customers' account.
? What education and education level are necessary for the position? Engineering school or equivalent, added by the Basics of SCM from APICS certification.
? How many years of professional experience in a specific professional area are required for the position? 1 or 2 Years in Supply Chain Management English / Regional language.
A good level of English is essential.
To be able to communicate with the Customers in their language would be a plus.
Detalles de la oferta
- Valeo Sistemas Electricos SA de CV
- Sin especificar
- 23/05/2024
- 21/08/2024
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing......
You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable... what are your responsibilities: receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage preparing......
Learn more about our perks and culture!- competitive pay comprehensive benefits package the bilingual customer service representative is responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency......
With calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process inbound and outbound calls remotely... customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience......
(mediados de año se moveran a tlalnepantla) tener disponibidilidad para laborar en cualquiera de las dos zonas requisitos del puestorequisitos: experiencia mínima de 1 año en puesto similar o customer service escolaridad: licenciatura en áreas administrativas (titulado indispensable) inglés avanzado......
Requisitos del puesto requisitos: bachillerato o licenciatura ingles intermedio / avanzado experiencia en atención a clientes 6 meses (deseable) otros datos del puesto ¡postúlate o comunicate al 8711434716 e inicia tu proceso con nosotros!... importante empresa solicita para contact center agente bilingüe......
Responsabilidades clave: desarrollar y mantener relaciones sólidas con clientes en toda américa latina, brindando un soporte y orientación excepcionales... paquete de beneficios adicional que incluye seguro de salud, vales de comida y más... exposición al trabajar con clientes de diferentes países de......
Requisitos del puesto requisitos: bachillerato o licenciatura ingles intermedio / avanzado experiencia en atención a clientes 6 meses (deseable) otros datos del puesto ¡postúlate o comunicate al 8711434716 e inicia tu proceso con nosotros!... importante empresa solicita para contact center agente bilingüe......
Estamos buscando supervisor service desk áreas de experiencia: conocimiento general de área de informática fundamentos de itil manejo de incidentes y requerimientos reportes de servicios atención a usuarios manejo de sistema operativo windows funciones y responsabilidades: gestionar actividades del......
Campaña de customer service para una empresa de telefonia muy importante de estados unidos... excelente ambiente de trabajo... te invitamos a formar parte de su equipo bilingüe para una empresa de call center de eu ganando hasta $21,000... planes de crecimiento a corto plazo......