CUSTOMER QUALITY ENGINEER M/F/D
Descripción de la oferta de empleo
n\nAt ABB, we have the clear goal of driving diversity and inclusion across all dimensions.
gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this position, you will be responsible for customer satisfaction, handling complaints and monitoring customer quality for the Integrated Production Unit (UPI) for electrical contactors at the Chassieu site.
Your responsibilities Receive and technically qualify customer complaints (understand customer needs and complaint).
Identify any critical cases that could have a major impact on ABB's image and/or have significant financial repercussions.
Carry out technical expertise (L6S approach) with the support, if necessary, of the site's technical teams.
Manage customer communication during the assessment, with possible on-site visits (on a one-off basis).
Write the associated 8D reports.
Handle claims with a constant concern for rapidity and thoroughness in terms of documentation and technical aspects, using in-house tools (Sales Force currently being deployed).
Monitor customer satisfaction.
Ensure that corrective and preventive actions are taken and implemented.
Your background Degree in technical engineering (ideally electrical engineering).
At least 3 years' experience including a commercial relationship in an international context.
General knowledge of electricity, mechanics and electronics.
Mastery of quality tools (FMEA, Six Sigma, statistical approach, problem-solving methodology, continuous improvement, etc.).
Fluent English and French, both spoken and read.
Analytical and synthesizing skills.
Customer, market and results-oriented.
Strong awareness of Health, Safety and Security rules.
HSE is everyone's business.
More about us Benefits.
\n- 1 day of teleworking possible (per week).
\n- 100% reimbursement of public transport costs.
n- 9 to 11 days' RTT (Reduction of working time) per year.
n\nWe look forward to receiving your application (documents submitted in English are appreciated).
If you want to discover more about ABB, take another look at our website www.
bb.
om.
n\nABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected.
Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.
n\nABB Data Privacy Statement.
nhttps://new.
bb.
om/privacy-notice/candidate\n\nWork model.
hybrid #LI-hybrid
Detalles de la oferta
- ABB
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 19/04/2024
- 18/07/2024
Produce quality documentation... drive the communication with the customer to ensure the customer has confidence on problem resolution define and understand the customer issue by creating adequate reproduction scenarios... own, investigate and solve complex customer technical/functional issues and serve......
Resolve complaints and customer problems in an efficient, professional and friendly manner... description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... placing new order/volume orders, handling existing orders, returns/replacements......
You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable... what are your responsibilities: receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage preparing......
Title: customer service agentdepartment: contact centerlocation: tecnoparque (this is an on-site position)summary: the customer service agent is responsible for providing exceptional customer support by promptly resolving a variety of technical issues and customer inquiries via phone and email......
This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer... learn more about our perks and culture!- competitive pay comprehensive benefits package the bilingual customer service representative......
Essential: graduated industrial engineer or related... maximum age 30 years old requisitos del puesto advanced ms office skills strong communication, interpersonal, customer service, and sales skills... customer service quotations and follow-ups search for new customers apqp administration constant communication......
Importante empresa multinacional de origen suizo esta en búsqueda de tu talento como: project engineer escolaridad: ingeniero mecánico (titulado)... inglés avanzado (la entrevista es en inglés) edad: 26 a 30 años experiencia laboral de 3 a 4 años como mechanical engineer o en ingeniería de proyectos......
¿te gustaría ser parte de este equipo? nuestra customer development executive es la encargada de la atención y retención de clientes para méxico, colombia y usa... de lunes a viernes de 9:00h a 19:00h (hora méxico) requisitos del puestorequisitos: - egresada en comunicación social, administración, marketing......
Job title : azure machine learning – technical support engineer location : guadalajara city, mexico – initially remote job type : fulltime job description:: knowledge with azure machine learning and how it works with associated azure services... debugging, and problem-solving skills investigate and......
¿te gustaría ser parte de este equipo? nuestra customer development coordinator es la encargada de la atención y retención de clientes para méxico, colombia y usa... si tienes experiencia en atención al cliente esta posición puede ser para ti... requisitos del puesto- egresada en comunicación social......
