COLLECTIONS REPRESENTATIVE​

In this role you will be negotiating resolutions for accounts that are 5-59 days past due.
Provides customer   service by adhering to a call plan and by demonstrating NMAC/IFS Core Values.
Contributes to building   brand value and achieving enduring profitable growth.
Job functions Include but are not limited to.
​ Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by   negotiating payment arrangements that will benefit both NMAC/IFS and customer.
​ Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
​ Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard   scores on Quality Assurance phone monitors.
​ Must be able to utilize all tools available and creatively investigate all possible leads.
Analyzes delinquent accounts for   appropriate action and make recommendations to Sr.
Car or Supervisor.
​ ​ Job Knowledge and Skill.
​ Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 5-59   days past due.
Must be able to diagnose situations and apply appropriate collection tools while adhering to all Federal   and State regulations as well as company policy.
Good oral and written communications, listening and interpersonal   skills.
Good conflict resolution and negotiation skills.
Good organization and problem-solving skills.
Demonstrated   ability to take a responsive customer service approach to work activities.
Requirements ​​ High school diploma required; BA degree   preferred.
​ Knowledge of collections techniques,   business practices, and related state and   federal regulations.
​ MS Office   intermediate.
​ Fluent   English.
Competencies  ​ Action   Oriented.
​ Dealing   With   Ambiguity.
​ Conflict   Management.
​ Customer   Focus.
​ Decision   Quality.
​ Interpersonal   Skills.
-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes México