BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
Responsible for handling account relationships Daily purchase order entry from customers in our system.
approx.
50 orders per day.
Follow up daily critical customer parts so can be delivered within requirement.
Receive and analyze customers' requirements.
Daily coordination of material shipments Inform customers the status of open orders Provide customers with documentation and tracking information of shipped orders Work with Expediting to insure on-time delivery from suppliers and recover customer driven expedite costs.
Coordinate with Planners to insure material is scheduled, as needed Reduction of Excess and Obsolete (360+ Days) Inventory Receive customer quality claims and coordinate response with Quality and DMR coordinator.
Track and report sales and inventory data related to accounts Processing of quotation requests Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements Initiate Hot Sheets for Quality and Warehouse, as needed Review parts for purchase complete and minimum buys with Supply Chain Coordinate with New Part Coordinator to update MPS/DRP set-ups Responsible to follow up with Supplier, as needed Follow up with customer special orders such as surcharges, raw material and tariff amounts OTHER JOB FUNCTIONS.
Provide follow-up support for all customers, company requests and objectives SKILLS, KNOWLEDGE, ABILITIES.
Fluent in both written and spoken English Experience with Microsoft Office.
Word, Excel & PowerPoint Possess excellent communication skills including verbal, written and interpersonal Focus on attention to detail and accuracy while meeting deadlines Possess Fastener product knowledge (desired).
Possess knowledge of Epicor P21 ERP system (desired).
Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions Strong level of problem-solving skills Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships ENVIRONMENT.
Must be able to work in a busy office setting PHYSICAL REQUIREMENTS.
Must be able to sit and work at a computer for up to 8 hours per day Must be able to occasionally work in the warehouse JOB QUALIFICATIONS.
Must have Bachelor degree or equivalent.
Experience in customer service or materials planning (desired).
Ofrecemos.
Salario de $ mensuales mas prestaciones.
Horario de lunes a viernes de 8.
a hrs.
Prestaciones de Ley.
Fondo de Ahorro, Vales de despensa, Seguro de gastos médicos mayores.
Detalles de la oferta
- GenFast
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 03/04/2024
- 02/07/2024
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