Customer services representative

Hug*** ***** (XX años)
Sales Manager en Armetal
La Academia Mexicana de Audio
Ciudad de México,
Ciudad de México
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Experiencia
Sales Manager
Armetal
oct 2023 - Actualmente
-Sales of metal items such as first aid kits, hinges, tool boxes, etc.
-Maintenance and development of the client portfolio in charge.
-Establishment of the objectives of the sales department.
-Representation of the company and effective execution of the requested tasks and activities.
-Preparation and execution of the sales plan and control of its compliance.
Bilingual Agent
Teleperformance
oct 2021 - Actualmente
-I provide service to clients of Ambetter health insurance users in the -United States.
-Coordination with other departments to resolve customer problems.
-Support in the translation of documents and marketing materials.
-Preparation of reports and monitoring of client cases.
-Management of customer complaints and claims in two languages.
-Training and updating in products and services offered.
-Resolution of problems and customer queries in both languages.
Audio Engineer
Mixtlán
oct 2018 - Actualmente
-Implementation of audio at events for 50 to 1000 people.
-Preparation of DJ set ups, live acts and professional bands.
-Communication and cathering with guest artists.
Research and application of new techniques and tools to improve audio quality.
-Control and monitoring of audio levels during live events and recordings.
-Configuration and calibration of audio equipment for live events and recordings.
-Installation and operation of wireless and wired microphone systems.
-Optimization of acoustics in recording and live performance spaces.
-Conducting sound tests and adjustments prior to events and recordings.
-Creation and editing of sound effects and soundtracks for multimedia projects.
-Preparation of budgets and quotes for sound and audio projects.

Instagram: @mixtlan.mx
Facebook: @mixtlan.mx
Formación
Diploma in audio, synthesis and DJ engineering
La Academia Mexicana de Audio
ene 2011 - ene 2014
-Diploma in audio engineering.
-Diploma in DJ.
-Diploma in synthesis.
-Diploma in the use of DAWs.
Idiomas
Ingles - 97%
Español - Nativo
Otros datos
Professional Resume
I am passionate about music and audio with 16 years of experience in various disciplines, from synthesizers and modular synthesis to electronic music production. My experience on metal products sales and customer service in a call center has given me strong sales and problem-solving skills. With a full set of music production equipment and an extensive music collection, I am prepared to contribute significantly to Arturia, combining my experience in sales, customer service and my deep knowledge in music creation and audio production, backed by more than 15 years as a turntable DJ and experience solving problems through various communication channels.
Aptitudes
- Usage of DAWs
-Knowledge in MIDI implementation
-Knowledge in all types of synthesis
-Rapid learning of new music production machines
-Analysis of manuals
-Quick problem resolution
-Bilingual
-Knowledge in Music