TRABAJO SERVICE MANAGEMENT SUPPORT MONTERREY, NUEVO LEÓN

·           5+ years of overall work experience in field service management area... responsibilities: ·           owning and leading salesforce field service (fsl)...

(welcome recent graduates) •            at least 6 months on service desk or customer service... •            work under pressure with great service attitude...

The support engineer will support our saas customers on azure environment, and provide solution/product support to our customers... work closely with product development...

Escalate incidents to senior service desk analysts or third tier support... maintain a high degree of customer service for all support requests...

Customer service experience will be valued... description & requirements the job: based in our support centre, located in monterrey, mexico, our support organization...

With external facility service partners)... work closely with the lom lt and mlt management teams... proactive approach to key partner management both internally...

support analyst perform first-level diagnosis and troubleshooting support to end-users and customers... escalate complex incidents to second-level support personnel...

Expertly utilize support tools (zoom, salesforce, teams, etc... provide updates and case statuses to customers and management... act as product technical liaison...

Experience with apache web server and ssl certificate management... strong skills in deadline management and ability to work in a team environment...

•infrastructure support: support in coordination and/or execution of infrastructure projects related tasks...   •on-site support: providing onsite support with computer...

Customer support process... knowledge of heavy machinery, dealer business practices in aftermarket and service and/or customer support... enjoys networking and collaborating...

Expertly utilize support tools (salesforce, teams, etc... provide updates and case statuses to customers and management... act as product technical liaison between...

Good customer management... the call center agent is responsible to manage, configure and administrate tools, performance reporting and to support process management...

support related projects or special assignments as required...   about the role the commercial information management sr... support and follow up projects related...