TERRITORY CUSTOMER SUPPORT MANAGER - MONTERREY - CDMX

There are 7 billion people on this planet.
And by , there will be 2 billion more...
many moving into urban centers at an unprecedented rate.
Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere.
And it’s why we’re investing in our people and our technology like never before in our 175-year history.
Here the world’s brightest minds are tackling the world’s biggest challenges.
If you believe one person can make the world a better place, we’ll put you to work.
RIGHT NOW.
Title.
Territory Customer Support Manager - Monterrey - CDMX   Primary Location.
Mexico (MX)  -  Nuevo León   JD C&F Hispanoamérica-Monterrey   Function.
Marketing / Sales    John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries.
For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies.
The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year.
The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.
Note.
All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date to be eligible for the hiring process.
Main Responsibilities.
Achieves product support and customer/dealer satisfaction goals for assigned area.
Improve Dealer and John Deere customer experience.
Improves efficiency of dealers' aftermarket sales Develops channel partner technical and customer support capability.
Preempts and resolves technical and/or parts issues impacting machine performance and uptime, and customer relationships, Manage channel partner training.
Administers product warranty and other reimbursement policies.
Manage difficult situations to improve customer retention and resolve situations.
What Skills You Need.
Interpersonal communication and active listening.
Conflict resolution.
Strong planning skills to effectively prioritizing work and utilizing resources appropriately.
Influencing without authority skills.
Teamwork.
Knowledge of heavy machinery, dealer business practices in aftermarket and service and/or Customer support.
Enjoys networking and collaborating with a broad variety of people and characters.
Continuous improvement processes.
What Makes You Stand Out.
Field experience with regular dealer and customer contact.
Cross-cultural communication.
Factory experience with regular interfacing with product.
Deep understanding of dealer service organization’s support capacity and competencies and their impact on sales.
Customer Support Process.
Education.
Engineering or other related areas.
Inclusive Leadership feed the Worlds The World is counting on us to feed billions of people and build vital infrastructure in villages, towns, and megacities.
We believe by strengthening the diversity of our workforce, we can give everyone their chance to leap forward.
That´s why we celebrate diversity, champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.
At John Deere, you are empowered to create a career that will take you to where you want to go.
Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
John Deere--a proven business leader-- watch your potential grow.
This position will be posted for a minimum of 14 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have/obtain or process the necessary work permits to work in the country.