TRABAJO IT SUPPORT SPECIALIST SERVICE MONTERREY, NUEVO LEÓN

Responsibilities: ·           owning and leading salesforce field service (fsl) cloud implementation and support projects... ·           experience of working on...

(welcome recent graduates) •            at least 6 months on service desk or customer service... •            work under pressure with great service attitude...

Customer service experience will be valued... description & requirements the job: based in our support centre, located in monterrey, mexico, our support organization...

•infrastructure support: support in coordination and/or execution of infrastructure projects related tasks...   •on-site support: providing onsite support with computer...

Escalate incidents to senior service desk analysts or third tier support... maintain a high degree of customer service for all support requests...

Then make it real... the lego business service operations (bso) is a shared service center that delivers hr and finance services to the entire lego group from 3...

support analyst perform first-level diagnosis and troubleshooting support to end-users and customers... escalate complex incidents to second-level support personnel...

Expertly utilize support tools (zoom, salesforce, teams, etc... act as product technical liaison between support and development teams... use customer service, communication...

We support global customer education and deliver consistent, high-quality offerings across all product lines... our team takes pride in offering exceptional customer...

Customer support process... knowledge of heavy machinery, dealer business practices in aftermarket and service and/or customer support... enjoys networking and collaborating...

Expertly utilize support tools (salesforce, teams, etc... act as product technical liaison between support and development teams... exhibit a commitment to customer...

· 3 to 5 years of experience in providing technical support for salesforce crm applications, including salesforce sales cloud, service cloud, and communities...

Present technical updates to branch service team... create evidence packages and present it to data analysis team... what makes you stand out: understanding of customer...