TRABAJO PROBLEM INCIDENT MANAGEMENT MARTÍNEZ DE LA TORRE, VERACRUZ DE IGNACIO DE LA LLAVE

Strong problem solving, analytical, and time management skills... required experience: 1+ years of overall experience in it industry (service desk, problem management...

Having a good understanding of incident management, problem management, change management, and adherence to the sla, kpi... having basic knowledge on access management...

A critical incident team(cit) acts as the interlock between the service desk and major incident management... knowledge in itsm tools, customer relationship management...

Key responsibilities the noc engineer will be involved in both proactive and reactive monitoring and incident management of technology systems within their scope...