TRAX SUPPORT SPECIALIST

Job Description.
Job description - Service Management and Support • Accountable for leading the Support of TRAX NAM time zone.
• Liaison with application Vendor on service management activities specific to application • Liaison between Vendor and other key partners for security related project roll outs (Eg.
KTA) • Ensuring activities are performed such as Incident, SLA, organizational change for TRAX through coordination of the business owner and the vendor depending on the application matrix.
• Ensures process documentation playbook is kept up to date.
• Finds opportunities for improving the efficiency of the processes, driving automated and standardized solutions..
Confirmed Trax technical knowledge • Experience of using an IT service management toolset, ServiceNow ideally • Strong IT Operations experience • Strong ITIL execution experience • Drive issue resolutions with vendor, business and support teams • Support control evidence and compliance completion with vendor and business • Drive application SNOW catalogue changes with vendor, business and support teams • Support organizational change process with vendor and business Vendor Management • Collecting feedbacks from Business and other key partners along with evaluation of services based on analysis of ageing tickets and user issues and Providing feedback to Vendor • Performing monthly service review for TRAX applications.
• Ensure that all services assigned to them are delivered as encouraged • Lead service reviews with vendor and source business feedback Communication • Sending out communications for Local Apps on Incidents / Server Outage to all the key partners.
• Lead and communicate/ influence efficiently across many different cultures including external company cultures and time zones • Ability to build and maintain collaborative working relationships with Information Technology personnel and vendors… and internal customers • Communicate to business and vendor for application and server incidents, outages and downtime.
Education • BE/BTech, preferably in IT, or related field of study required • Professional certification (i.
.
ITIL) Flexibility This is key to success in our business and many of our staff work flexibly in many different ways.
Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Diversity statement Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”.
This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type.
egular Primary Location.
exico City Additional Locations.
Job Posting Start Date.
Como líder global en bebidas alcohólicas, nuestras más de 200 marcas forman parte de las celebraciones diarias en más de 180 países.
Cuál es nuestra ambición? Queremos ser una de las empresas de productos de consumo con mejores resultados y más fiables y respectadas del mundo.
Desde que Arthur Guinness alquiló una fábrica de cervezas de Dublín durante años, hace unos 250 años, nos convertimos en una empresa definida por el carácter de las personas que trabajan aquí.
Alexander Walker necesitó una gran fortaleza de carácter para convencer a los capitanes de todos los barcos en el puerto de Glasgow para transportar barriles de Johnnie Walker hasta los cuatro confines del mundo.
Nada ha cambiado.
Estamos orgullosos de ser un equipo de más de personas talentosas.
Ellos hacen que nuestras marcas emblemáticas sean cada día más fuertes en todo el mundo y nosotros les ayudamos a llegar más lejos de lo que nunca imaginaron.
De hecho, les ayudamos a orientar el desarrollo de su carrera profesional ampliando sus funciones y ofreciéndoles fantásticas oportunidades de desarrollo Diageo es un lugar donde encontrarás una gran variedad de personalidades, experiencias y perspectivas, en cualquiera de nuestras sedes mundiales.
Esto genera un entorno de trabajo estimulante y gratificante, donde todas las personas pueden florecer.