TECHNICAL SUPPORT ANALYSTS I
Descripción de la oferta de empleo
Primary Responsibilities
Provides timely and courteous responses to telephone, email, and webgenerated support requests, including troubleshooting, initial resolution, andor escalation.
Works with a sense of urgency while following established processes to resolve issues.
Completes thorough documentation of all work in an online ticketing system.
Effectively communicate technical issues in a nontechnical manner verbally and by written correspondence with all levels of the organization as well as outside customers regarding reported issues.
Effectively communicates with IT team members and management to document customer issues, create assignments, manage support requests, and share best practices.
Provides initial desktop, server, network, hardware, and software troubleshooting for issues related to those items.
Performs all other duties as assigned by immediate supervisor.
Education Experience
Excellent customer service skills, including ability to work with users of all ability levels.
Excellent telephone, verbal, and written communication skills in English and Spanish.
Extremely detail oriented and organized.
Ability to consistently follow documented procedures while still employing an innovative spirit and sharing creative ways to improve processes.
Strong interpersonal and customer service skills.
Knowledge of SAP is helpful.
Knowledge of IT Service Management software is recommended.
Certifications is a plus.
Recent support center technical support experience is desired, but not mandatory.
Working knowledge of Windows Operating Systems for desktops and Servers.
Ability to type 45 WPM preferred.
Working knowledge of Microsoft Office Products.
Must work well in a team or as an individual.
Ability to quickly learn several proprietary applications that are core to our business.
Schedule flexibility to include weekends, evenings, and holidays as needed andor required by business needs.
Bolsa de trabajo México ofrecemos puesto de Technical Support Analysts I para el sector de Informatica Telecomunicaciones en la empresa TBC de México de San Luis Potosí. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- TBC de México
- En todo México
- Sin especificar - Sin especificar
- 14500$ - 14500$
- 22/05/2024
- 20/08/2024
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