SSME CS REMOTE SUPPORT SPECIALIST - CT
Descripción de la oferta de empleo
Responsible for incident management of customer support and CSE/CAS support by telephone, e-mail, ticket system, and/or onsite to local service personal/ end-user, mainly in the responsible timezone.
Areas of Responsibilties.
Register, understand, and solve malfunction of system as well as understand external/internal customer situation Analyse incidents in close communication/interaction with the external/internal customer Make use of service history, remote capabilities, collaboration tools, problem solution techniques, services knowledge base, decision support tools, and knowledge sharing within own/cross regional teams Implement solution or provide action plan, spare parts recommendation, and a follow up of actions with economic piece of mind Start escalation of problem to Problem Management with consideration of the escalation guidelines and follow up as owner of the incident Propose knowledge base entries, and known issues to SKB On request of the local service organisation perform on-site support Lead/participate the introduction of new products within the region,if requested and demonstrate high degree of technical expertise for relevant modality aspects of designated Siemens Healthineers products.
Responsible for customer satisfaction of the modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.
.
proactive checking of high "cost instruments" and developing specific action plans).
Develop and maintain relationships with top customers and opinion leaders.
Proactive and reactive compilation and evaluation of statistics and issue of adequate reports concerning errors and problems in regard to the support of the product, with corresponding interaction with HQ Product Support for product and systems improvement.
Contribute to achieving the Mission, Values, and Vision of the company.
Maintain at all times strict compliance to ethical principles and Health, Safety, and Quality norms of the company.
Lead regular regional teleconferences and regularly participate in global or regional conference calls and or Exchange/ Focus meetings.
Actively transfer knowledge into and around RSC support team to keep a well-balanced skills profile thus maintaining a high quality of service.
As required and on behalf of Product Education, perform Initial and/or Advanced IT Training (only for IT related functions) for Customers and CSE alike on site and in formal classroom settings, and lead Regional Workshops.
Mentoring of new and/or "junior – level" employees
Detalles de la oferta
- Siemens
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 23/04/2024
- 22/07/2024
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
Responsible for providing technical support and expertise to customers utilizing the azure machine learning platform... job title : azure machine learning – technical support engineer location : guadalajara city, mexico – initially remote job type : fulltime job description:: knowledge with azure machine......
At scopic, the virtual world is our home so this is a full-time remote position... only apply if you’re prepared for the zero-hour commute and the thought of collaborating with colleagues from around the globe excites you! responsibilities: assist the team in maintaining and monitoring the kpis dashboard......
At scopic, the virtual world is our home so this is a full-time remote position... only apply if you’re prepared for the zero-hour commute and the thought of collaborating with colleagues from around the globe excites you! responsibilities: assist the team in maintaining and monitoring the kpis dashboard......
Описание проекта клиент — американская служба подписки на электронные книги и аудиокниги, включающая один миллион наименований... requisitos del puesto требуемые навыки — более 3 лет опыта работы в сфере обработки данных, создания или управления сквозными конвейерами данных для больших и сложных наборов......
Se ofrece sueldo + paquete de compensacion atractivo+ auto + bonos requisitos del puestocomercial : para diseñar y realizar estrategias que soporten la labor comercial en el mantenimiento y presevación de clientes vigentes y la obtención de clientes nuevos y proyectos... 30 pm y viernes hasta las 2......
Support tracking of global communications metrics, including media hits, mentions, and other relevant results to demonstrate our reach and impact... support the team in ensuring branding compliance across materials and expand village capital's presence in latin america and the united states......
Responsible for providing technical support and expertise to customers utilizing the azure machine learning platform... job title: azure machine learning – technical support engineer location: guadalajara, mx (remote to start with) duration: long-term skills : knowledge with azure machine learning......
· responsible for providing technical support and expertise to customers utilizing the azure machine learning platform... role - data scientist with azure machine learning – technical support engineer location: guadalajara, mexico (remote) skills: · knowledge with azure machine learning and how it works......
We are a consulting company & workday specialist that enhances the integration of technology into companies through a professional team and a unique way of doing business based on understanding and closeness... support workday operations by suggesting monitoring and recommending ways to better utilise......
