SALES QA - TRAINER
Descripción de la oferta de empleo
Trainer (Quality Control Analyst / Trainer - TM) About the Role:
Responsible
for quality of SDR calls and other desk audits for field specific sales ops.
Provide coaching and feedback when remedial / upskilling opportunities are
identified to enhance the team's progress and growth. Responsibilities ●
Conduct
thorough analysis of products, processes, and systems to ensure adherence to
quality standards. ●
Develop and
implement quality control procedures and guidelines to enhance overall
product/service quality. ●
Collaborate
with cross-functional teams to establish and maintain quality assurance
processes throughout the process lifecycle. ●
Monitor and
report quality performance metrics, providing insights and recommendations for
continuous improvement. ●
Perform root
cause analysis for identified issues, contributing to corrective and preventive
actions. ●
Provide
process / refresher training to SDRs where required ●
Participate
in quality calibration sessions with internal and external stakeholders Skill Set Required ●
Proven
experience in quality assurance/ training or a related role. ●
Strong
analytical skills with an eye for detail and accuracy. ●
Excellent
communication skills to convey quality expectations and findings. (English and
Spanish) ●
Proficient
in using quality assurance tools and methodologies. ●
Experience
using CRM and other productivity tools (Salesforce, Outreach, Sales Navigator,
Google Apps) ●
Ability to
work collaboratively in a fast-paced, dynamic environment. ●
Knowledge of
relevant industry standards and regulations. ●
C1+ English and Spanish Spoken and
Written proficiency
Detalles de la oferta
- Cognizant Technology Solutions
- 05/03/2024
- 03/06/2024
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