PRINCIPAL SERVICE DELIVERY MANAGEMENT CONSULTANT

To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
epresent the customer as a single point of contact within Oracle.
Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).
Develop and maintain relationships with senior management across lines of business and third parties.
Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.
Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.
Assure and improve the quality of the service, and maintain accurate account information.
Assist in the renewal of Support contracts, and contribute to pre-sales activities.
Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
eading contributor individually and as a team member, providing direction and mentoring to others.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
areer Level - IC4 Represent the customer as a single point of contact within Oracle.
Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).
Develop and maintain relationships with senior management across lines of business and third parties.
Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.
Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.
Assure and improve the quality of the service, and maintain accurate account information.
Assist in the renewal of Support contracts, and contribute to pre-sales activities.
Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
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Disclaimer.
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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