ONBOARDING AND TRAINING SPECIALIST
Descripción de la oferta de empleo
The ideal candidate will possess exceptional communication skills and a knack for simplifying complex topics to make them approachable.
As an Onboarding and Training Specialist, you will play a crucial role in ensuring our partners have a seamless and personalized onboarding journey, as well as providing engaging training sessions to drive platform utilization and excitement.
esponsibilities:●Approach each partner with a relationship-oriented attitude, understanding their needs to personalize the onboarding journey.●Simplify technical topics to make them approachable, matching individuals' comfort levels with technology during onboarding sessions.●Utilize determination and communication testing, re-engage with customers who are no longer using their system to bring them back into the customer journey, allowing them to experience the value of company's platform.●Stay organized and detail-oriented, leveraging internal tools such as the CRM (Hubspot) to keep the onboarding and training process moving efficiently and reportable to stakeholders.●Infuse energy and enthusiasm in training sessions to motivate and excite partners about platform utilization.●Maintain collaboration and coordination with internal team members and stakeholders, especially serving as an intermediary between the sales process and the long-term customer success function.●Manage the onboarding journey for staff who are learning about the company for the first time - either as a new customer or a new staff member joining an existing customer - ensuring their onboarding experience inspires system usage.
Detalles de la oferta
- FlexTal Staffing LLC
- 04/04/2024
- 03/07/2024
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Excellent communication, interpersonal and consultative skills... support workday operations by suggesting monitoring and recommending ways to better utilise workday, proactively identify and create metrics to drive operational improvements and institute and enforce data and process standards in the......
