MEDIA SALES SUPPORT REPRESENTATIVE

Media Sales Support Representative Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our teams! Reuters is seeking a talented and experienced Media Sales Support Representative to join our Sales Support team in Mexico.
Reuters Agency is a high-growth, diversified business in the heart of the world’s largest news organization.
Our mission is to be the definitive destination for global intelligence that powers smart decisions.
We provide news with an impact on people, businesses, and markets around the world and serve millions of globally-minded individuals and professionals seeking insight and context.
About the Role.
In this opportunity as a Media Sales Support Representative, you will.
Serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures and assist in problem-solving on all issues.
Permission prospective clients for trials Complete and update regulatory documentation for governmental clients.
Support for administrative tasks relating to order fulfillment (new sales, cancellations, renewals, etc.) Input billing information (i.
., products, pricing, billing address, etc.) into relevant systems, supporting the quote to billing processes.
Escalate and follow up on client’s billing and invoicing issues.
Maintaining client data (such as contacts, addresses, service changes, etc.) in relevant systems Ensure pipeline accuracy and support monthly forecast processes.
Engage with the Commercial Policy team to support contract fulfillment and compliance.
Responsible for ensuring procedure changes are supported, implemented, and followed to maximize efficiency, delivering quality services to customers for all order-to-cash processes.
Train, interact, and provide analytics (usage) with customers (via phone, email) on an as-needed basis.
Share best practices and knowledge related to new products, and sales process best practices.
Provide logistical support for regional sales meetings and other events as needed.
About You You’re a fit for this role if your background includes.
Bachelor's degree.
Language skills.
Fluent in English and Spanish with business-level language skills and Portuguese as a plus.
Experience with Salesforce, and SAP a plus.
Organizational, prioritization, attention to detail, and high degree of accuracy are a must.
Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues.
At least 3 years of experience in a business operation, sales support, order management, or customer service function Strong communication skills (written, oral, presentation) Customer-oriented Comfort with working in a complex and dynamic environment, juggling multiple priorities and interacting with people at different levels of the organization and across multiple functions.
Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives.
Ability to work in a team environment as well as independently.
To apply, please upload your updated resume in English.
Location.
CDMX What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-JA1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años.
Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo.
Reuters.
Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan.
asesorar, defender, negociar, gobernar e informar.
Contamos con el talento de empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión.
En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas.
¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad.
Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos.
Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable.
Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas.
También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable.
Protégete de ofertas de trabajo fraudulentas haz click aquí para más información.
Podés encontrar más información sobre Thomson Reuters en thomsonreuters.
om.
Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.